desceibewhat their core values would mean to you
Reservation Agent Interview Questions
332 reservation agent interview questions shared by candidates
What steps did you take when you had an irate customer, how did you resolve the problem?
Lots of questions related to Sales, reservations and troubleshooting. They gave me a scenario for a hotel booking on Feb 14 for a couple and the guest requesting to have the best offer and room and many others scenario to see if you pay attention to details, how to make a deal and close the sales etc
Describe a time when you were late for a meeting or obligation and how you handled that
Do you prefer to work in the call centre or remote?
Describe a time you had a difficult customer/situation What was the outcome and how did you turn it around?
What do you know about AA
They asked about my ability to handle difficult customers
There was a question about sales but I can’t remember what exactly it was
The grammar test included subject verb agreement.
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