How do you promote diversity and inclusion when leading a team? How do you coach under performers? What is the ideal state for a customer support team in relation to the rest of the company? What kind of impact can customer support make on a business?
Why are you looking to change jobs/what are you looking for in a company?
What is your management style?
The questions that you would expect for a CS role.
What is your 90 day plan for creating an inclusive, high performing management team?
Tell me a situation where you have had two employees that had a conflict and how did you resolve it?
How do you approach training?
Q: Tell me about a time you navigated through a difficult situation with a difficult customer.
A mixture. Problem-solving tests, open questions, and tests related to the specific role.
During the interviews, they asked various questions about my experience, goals, and motivations.
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