name a time you had a anger customer and what did you do?
Incident Interview Questions
778 incident interview questions shared by candidates
First Round ( Cleared ) 1. Tell me about yourself! 2. What is SLA? Response and resolution SLA 3. Difference between Major Incident and P1 ?
How you defined priority for an incident
How do you assess the priority of an incident?
What do you know about BGP?
What is your process for handling difficult customers
I was asked to describe my (then)current job responsibilities(incident manager) and questions were asked on that.
Do you know what this position entails?
Difference between Router and Switch
Most of the questions are for personal skills , Technical questions are not hard at all if you are CCNA certefied
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