Why Marks and Spencer?
Customer Service Assistant Interview Questions
2,457 customer service assistant interview questions shared by candidates
Why do you want to work for M&S?
Give an example of when you've worked in a team
During the role play, you act as an advisor helping a customer solve a situation. This could range from finding a product that the store doesn't have or helping them plan a party. (The role plays change regularly)
Tell us about yourself
Describe how you got here today
Describe a time when you inspired someone.
Example of upselling
Why do you want to work for them?
If you saw an employee climbing on shelves to reach for an item clearly out of their reach, what do you think you should do in that situation?
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