Why do you want to work for m&s ?
Customer Assistant Interview Questions
10,247 customer assistant interview questions shared by candidates
How do you provide a good customer service?
ROLE PLAY: "Hi how can I help you?" "I am looking for the butternut squash" What I said: "It's here. Are you making a meal? You can have a vegetarian 3 for 2 meal deal for 2 people if you'd like" - After she mentioned she is cooking vegetarian for herself and a person staying with her. WHAT I SHOULD HAVE SAID: "I'm sorry but unfortunately it is out of stock. We have alternatives like courgette (or give another in stock alternative on the list)" If she wasn't happy with that you could offer to call up a nearby store to check if they have it. providing she was not in a rush.
Why do you want to work for M&S? (/ Why do you like M&S?)
What do you think M&S expects from a customer assistant?
SJ was followed by a face to face interview, asked multiple generic interview questions. Was also asked to work in a group exercise.
Role play selling an item to the interviewer. Basic questions e.g. why this company, what do you know about working for M & S, how would you deal with difficult customers...
What days can you work?
Role play of selling holiday items to a customer interested in swimsuits
Can you give an example of a time you've contributed to one of the 4 I's - Innovation
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