Are you able to multitask while on the phone with customers?
Call Interview Questions
11,598 call interview questions shared by candidates
If I had call center experience.
Why do you want to work for us
What makes a Person good for a job.
Be prepared to explain a time when something did not go as planned or when you disagreed with a supervisor; and how this issue was resolved.
How would you answer a call if the person asks for a supervisor if one is not available?
How I handled a difficult situation
why did you choose call center and why Sutherland
The questions were not customer service focused questions. They were all about how do I deal with a difficult co-worker, what I would do if I was on the phone with a customer and a co-worker had a question. I have over 10 years of customer service experience which include call centers very similar to the position I was applying for and at the end of the interview when they asked me if I had any questions for them - they were unable to answer my question. One question in particular: "is there any reason that I am not qualified for this position?" they did not really answer the question. It was like a "kinda of sort of" and of course I tried to highlight my experience but obviously that was not taken into consideration.
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