What would you do if a person said they didn't want to hear about any new services they just wanted their problem fixed?
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Past experience building teams
Describe how you would deal with a unhappy customer.
"Why you want this job"?
Questions were easy.
How do i handle difficult customers
Q: what can you tell me about Navy Federal. History, values, etc.
How I will manage when a customer asks for credits
Asked about my experience dealing with customer who was upset.
explain an example of good customer service I have recently been on the receiving end of.
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