same questions posted here emphasizing STAR format- work history, situation when i had to adapt, a time when i needed to learn something new, a time there was a misunderstanding, how i prioritize tasks, when i gathered info from multiple sources, what aspects of previous jobs have i liked and disliked.
Examples of work stressful situations.
Name a time you handled a difficult claimants
Of the work tasks or projects you have had in the last 5 years, what aspects did you like most and why? What aspects of your work tasks or projects did you like least and why
Tell me about a time when there was a misunderstanding between you and a customer and you were unable to meet their expectations. Describe the specific situation, the actions you took, and the outcome of the situation.
Please share why you're interested in joining Progressive and why you think working in our Claims team and this position would be a good fit for you.
Describe a time you had to negotiate and convince someone …
Answer in the Star format a time when you handled a difficult customer issue
Of all the work projects you’ve been a part of over the last 5 years, what was your least favorite and most favorite parts?
STAR style interview questions and responses (Google if unfamiliar). Have a situation to talk about for each of these topics and you’ll be golden. 1. A time that you had to solve a difficult problem. 2. A time you exceeded someone’s expectations. 3. A time you felt overwhelmed. 4. A time you received constructive feedback. 5. A time where you coped with a substantial change at work or school. 6. A time you received conflicting information. 7. A time where a customer told you no. 8. A time you did something wrong at work. 9. A time you learned something new. 10. A time you had to negotiate. Would definitely recommend shifting your answers focus towards customer service if you do not have prior insurance experience as it seems they want to find people that are good with people for this role.
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