Slack Customer Success Manager interview questions

There were about 5 rounds of interviews: 1. Recruiter: the conversation was casual (I came in through a referral), we discussed the role and what I was looking for and explained how my experiences fit the position. 2. Hiring Manager: I spoke with the HM and did a basic behavioural interview, connecting my background to the CSM qualities and sales experiences I've had. Nothing too tricky, and she was very pleasant and interested in my answers. 3. Chronological Interview: This was with the HM and a peer where they asked probing questions about every part of my resume, starting from when I was in college through now, to really get an understanding of who I was as a person and what my background was. It was very interesting, because no interviewer ever asks why you chose your major or how that contributed to your work experiences! 4. Case Presentation: I had to create a presentation with various different questions, ranging from who I am, why this job fit me, how I would implement Slack at xyz, what my most difficult client interaction has been, and my start plan should I join the company. It was a fun presentation to put together and I presented to the HM and her peer I'd met before, and another, more senior peer. They asked probing questions and I could tell they were paying attention to the details. 5. Senior Peer Interview: Similar to the HM interview, I think this was a special circumstance because Slack is going through changes with the Salesforce acquisition, but it was mostly behavioral questions with time for me to ask any follow up questions afterwards. I absolutely loved the interview process - it felt human and like the company and team cared about me and were really excited to have the opportunity to have me on the team, not that I was lucky to be interviewing with them. Not only that, but the recruiter was so transparent and responsive with everything from what to expect compensation-wise to how to prepare for each round of the interviews. It was truly a great experience.