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      Octopus Energy

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      Energy Specialist Interview

      May 19, 2023
      Anonymous Interview Candidate
      Leicester, Inghilterra
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Octopus Energy (Leicester, Inghilterra) in May 2023

      Interview

      So much time wasted. Basically you get an zoom interview with one of their recruiters. If you pass they send you an hour long maths and english assessements to complete in 48 hours. The assessements are gamified with a times limit. If you pass your assessements you get to progress to the discovery day. Discovery day is a group zoom call with around other 20 people that runs from 9.30 till 12.30 so if you have other commitments prepare to book the time off. During discovery day you are split in groups of two with a person assessing you. They give you customer based scenarios and ask you how would you deal with them. Second part of it is in group of two to create a new octopus product or a partnership. You're lucky if the other person has something to contribute to this part but if not as it ended up being in my case you will have to pretty much pull this one yourself. After that you have 1v1 interview in which you get asked same questions as you already got asked before on your first interview. Another 30mins wasted on something that they should already know from your first interview. Prior to your interview they also give you two topics to research and prepare for. So be ready to know what products octopus offers and at least 3 of their partnerships and what they do with them. Pretty much preparing for an exam if you ask me. After you've done with your second interview in the same application process you go into Q&A which is another 30mins wasted because I feel like all needed information should have already been given prior to you moving to the second stage. What happens after second stage? Apparently another interview but this time in person. Because two interviews wasn't enough. If you're lucky enough to get to the 3rd stage good luck, if not no surprise because their CEO announced big changes in their energy specialists role because they are introducing AI. All process was just time consuming and it seemed like a fake hire since most of their customer service soon will be AI based.

      Interview questions [1]

      Question 1

      Octopus energy partnerships, octopus energy products, customer situations, your experience in certaint customer service situations, maths and english tests.
      Answer question
      2

      Other Energy Specialist Interview Reviews for Octopus Energy

      Energy Specialist Interview

      May 18, 2026
      Anonymous employee
      Lille
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Octopus Energy (Lille)

      Interview

      J’ai eu l’occasion de passer deux entretiens avec Octopus Energy et l’expérience a été très positive. Les recruteurs ont été à l’écoute, bienveillants et transparents tout au long du processus. Les retours ont été rapides après chaque échange et l’équipe est restée facilement joignable par mail, ce qui rend le suivi fluide et rassurant pour les candidats.

      Interview questions [1]

      Question 1

      Quel partenariat pourriez-vous mettre en place afin que l'entreprise gagne en visibilité ?
      Answer question
      avatar
      Octopus Energy response
      1mo
      Salut ! Un grand merci d'avoir pris le temps de partager ton expérience avec nous. On sait à quel point la recherche d'un job peut être une période intense, alors lire que ton parcours s'est déroulé de manière fluide et rassurante, c'est la plus belle des récompenses ! Nos recruteur·se·s ont à cœur de créer un espace de discussion basé sur l'écoute et la transparence dès le premier contact. On est ravi·e·s de savoir que leur réactivité par mail t'a permis·e d'aborder ces deux entretiens sereinement. Ce qu'on garde précieusement de ton témoignage : Ton sentiment d'avoir été écouté·e et soutenu·e. La transparence de nos équipes tout au long des échanges. Un suivi par mail rapide qui évite le stress de l'attente. Le message est déjà transmis à toute l'équipe, et on te garantit que ça leur donne un immense coup de boost. On te souhaite le meilleur pour la suite de tes projets professionel·le·s ! 🐙

      Energy Specialist Interview

      Apr 26, 2026
      Anonymous employee
      Manchester, Inghilterra
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Octopus Energy (Manchester, Inghilterra)

      Interview

      people are friendly but there are 3 rounds of interviews - Video interview, Discovery Day and individual interviews. I'd say the whole process is a bit long for an entry customer service role. But overall speaking, it's not too bad.

      Energy Specialist Interview

      Apr 12, 2026
      Anonymous employee
      Köln
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Octopus Energy (Köln)

      Interview

      Ein erstes Kennenlernen über Video Call und dann ein paar Tage später ein Gespräch mit den Teamleitern. Die Rückmeldung kam auch recht zeitnah. Allem in allem ein guter Prozess, jedoch wären klarer Informationen zu einzelnen Vertragsdetails wünschenswert.