Octopus Energy Customer Service interview questions
based on 17 ratings - Updated Jul 30, 2025
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Octopus Energy interviews FAQs
Customer Service applicants have rated the interview process at Octopus Energy with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 52.9% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Octopus Energy as a Customer Service according to 1 Glassdoor interviews include:
Personality test: 50%
One on one interview: 50%
Here are the most commonly searched roles for interview reports -
I interviewed at Octopus Energy (Leicester, Inghilterra)
Interview
Took about a month, from first interview to last stage. Was a draining experience as felt like a part time job in its self. Unfortunately didn’t get offered the job, wouldn’t have felt so bad if I didn’t get so far into the process. I understand they wanted the right candidate but to get to a stage 6 roughly of an interview process to say no felt disheartening.
Interview questions [1]
Question 1
Name an experience you have great customer service
I interviewed at Octopus Energy (Leicester, Inghilterra)
Interview
Long interview process. Was done over a few different days. It was a good experience but I just thought it didn’t need to be so long winded considering the salary and job role. However seems like a great company to work for.
Interview questions [1]
Question 1
Tell us why you are passionate about giving good service
Three stage interview
1st stage - one to one session
2nd stage - virtual assessment centre and group tasks
3rd stage - in person
quite lengthy for such a job
Interview questions [1]
Question 1
Can you give an example of a difficult situation at work?