Microsoft Technical Support Engineer interview questions

Resume shortlisting, two technical, one managerial, one director level interview. Depth technical knowledge needed. Communication skills judged, troubleshooting skills, analytical thinking skills judged. Confidence, empathy, customer success, behavioral skills judged.

There were three rounds of interviews. The first and second rounds were technical, and some scenario-based questions were also asked. The third round was an HR interview. Each round lasted about 20–30 minutes. The technical questions mainly focused on networks, troubleshooting, IAM, cloud, and basic AI-related topics. The scenario-based questions were designed to check how I would handle difficult situations in a corporate environment—for example, how I would prioritize around ten different tasks, or what I would do if a new issue was assigned to me and nobody was available to help.