Accenture Customer Service Representative (CSR) interview questions
based on 167 ratings - Updated Jun 15, 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
56%
Applied online
Applied online
13%
Employee Referral
Employee Referral
12%
Recruiter
Recruiter
7%
Staffing Agency
Staffing Agency
6%
In Person
In Person
3%
Other
Other
3%
Campus Recruiting
Campus Recruiting
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Accenture interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Accenture with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.6% positive. This is according to Glassdoor user ratings.
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I applied online. The process took 1 day. I interviewed at Accenture in Jan 2021
Interview
Its just a phone interview where they only ask Basic Questions asking your availability and make sure you dont have other commitments. They also asks if you have any experience in customer service before.
I applied through an employee referral. The process took 2 weeks. I interviewed at Accenture (Ghātkopar) in Jun 2023
Interview
Unprofessional / They Made me wait for 2 hours and the interviewer was not prepared or interested at all. HR team kept informing 30 min more and kept wasting my time. Very Unprofessional Behavior
I applied online. The process took 1 week. I interviewed at Accenture (St. Catharines, ON)
Interview
Everything was good, the questions were interesting and the people were really nice. The interview process went fast even though it has a lot of steps : you apply, then you get to do a test and then you have 2 interviews + the background check. But honestly, the interview made me want to work more with Accenture
Interview questions [1]
Question 1
So many questions :
About my studies, my experiences, how do you work under pressure, tell us about a challenge, about a mistake you did at work... Behavioral Interview Questions