Does Virgin Active pay their employees well?

According to anonymously submitted Glassdoor reviews, Virgin Active employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Virgin Active. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Virgin Active?

53% of Virgin Active employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Virgin Active 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Virgin Active?

Personal Trainer (143) , Lifeguard (105) , Sales Consultant (43) , Receptionist (42) , Membership Consultant (39) , Fitness Instructor (33) , Front Desk Receptionist (23) , General Manager (23) , Fitness Coach (21) , Front of House (20) , Certified Personal Trainer (17) , Experience Consultant (17) , Front of House Assistant (17) , Sales Manager (17) , Service Manager (17)

What are the pros of working at Virgin Active according to real employee reviews?

"Great people to work with and overall a very strong brand." ((in 90 reviews)); "most staff are friendly" ((in 51 reviews)); "Great team and energy to work in" ((in 46 reviews)); "Money and benefit was good." ((in 44 reviews)); "Overall good facilities (varies from club to club, but nowhere near premium companies like Equinox or Third Space)." ((in 28 reviews))

What are the cons of working at Virgin Active according to real employee reviews?

"They pay is low and there is very little pay rise" ((in 121 reviews)); "Poor management and organisation set up" ((in 107 reviews)); "Long hours and the pay doesn’t make up for it" ((in 75 reviews)); "Low salary, virgin active take approximately 60% of a personal trainers income" ((in 39 reviews)); "Managers always sided with customers even when in the wrong." ((in 29 reviews))

What are the top reviewed Virgin Active locations?

Milano , Roma , Genova , Firenze , Torino , Napoli , Catania , Palermo , Grugliasco , Brescia , Venezia , Salerno , Prato , Bologna , Casalecchio di Reno , Verona , Baranzate

Virgin Active reviews

3.4

53% would recommend to a friend

(1,227 total reviews)

Dean Kowarski

55% approve of CEO

40% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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Virgin Active has an employee rating of 3.4 out of 5 stars, based on 1,227 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Virgin Active employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.3 stars).

Reviews by job title

1K reviews

5.0

Jul 17, 2025

FOH staff

Foh staff

Recommend

CEO approval

Business Outlook

Pros

Good entry position job, easy to be promoted

Cons

Low pay, zero hours contracts

5.0

Jul 17, 2025

Job Review

Service ambassador

Recommend

CEO approval

Business Outlook

Pros

The best in the gym industry

Cons

No complaints to be honest

3.0

Jul 8, 2025

Personal Training

Person trainer

Recommend

CEO approval

Business Outlook

Pros

Free gym membership: Employees often get complimentary access to Virgin Active clubs, sometimes even for a friend or partner. - Supportive team culture: Many staff describe the environment as upbeat, friendly, and team-oriented—great for those who thrive in people-first spaces. - Learning and development: There are opportunities for upskilling, including first aid training, departmental workshops, and exposure to diverse fitness disciplines. - Flexible roles: Especially for personal trainers and part-time staff, there’s some flexibility in scheduling, which can help balance other commitments.

Cons

Early shifts and long hours: Some roles require starting as early as 4 a.m. or working late, which can be tough on work-life balance. - Inconsistent management: Reviews suggest that leadership quality varies by location, and some employees report favoritism or lack of support. - Commission pressure: Sales roles, in particular, can be high-pressure with demanding targets and a commission structure that doesn’t always feel rewarding. - Limited advancement: While some employees are promoted quickly, others feel stuck due to internal politics or unclear pathways.

Viewing 256 - 258 of 1,227 Reviews

Jobs at Virgin Active

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Torino

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Personal Trainer - Palermo

Palermo

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Istruttore Fitness Sala Pesi / Attrezzi - Palermo

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Fitness Assistant - NEW ! Virgin Active Brescia

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Fitness Assistant - Virgin Active Napoli Santa Lucia

Napoli

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