Virgin Active reviews

3.4

53% would recommend to a friend

(1,226 total reviews)

Dean Kowarski

55% approve of CEO

40% positive business outlook

Virgin Active has an employee rating of 3.4 out of 5 stars, based on 1,226 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Virgin Active employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.3 stars).

Reviews by job title

1K reviews
2.0
Apr 24, 2025

Looks Premium from the Outside only

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free gym membership Good facilities

Cons

Unearthly working hours – need to reach the gym before public transport is available and they refuse to reimburse the full taxi/private hire ride. Some senior trainers provide unconstructive criticism to junior trainers and pretend to be encouraging in front of managers. Abuse of seniority/power – senior trainers seeing something amiss in the gym, instead of rectifying it themselves since they are the first witness, they ask the junior trainers to do it claiming that “you guys are on shift and uniforms”. PTs are expected to clean gym equipment and even mop the treadmills. Ops staff are paid poorly, resulting in lack of manpower and PTs are expected to stand in to do Ops duties. A lot of unnecessary paperwork. Instead of passing good clients to junior trainers for them to build up the foundation and confidence, they pass it to senior trainer. No mentorship in selling and coaching. Management don’t listen to the feedback from the ground. Management treats ground staff like school kids – make us sit through in-house training about providing a holistic experience to the members where the in-house trainer was just reading off the slides or making us do school-like activities. Talk about providing a holistic wellness experience for members, yet ignore the physical and mental wellbeing of staff, especially ground staff. Favoritism and biasness towards certain people/race/citizens.

4.0
Apr 19, 2025
Recommend
CEO approval
Business Outlook

Pros

- easy - good for students - Free membership for you and buddy - chill environment

Cons

- boring (expected) - sometimes poor management - voice not heard - not a desirable career choice in any postion at the company

Viewing 109 - 111 of 1,226 Reviews

Glassdoor has 1,460 Virgin Active reviews submitted anonymously by Virgin Active employees. Read employee reviews and ratings on Glassdoor to decide if Virgin Active is right for you.