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      Uber

      Engaged Employer

      Uber reviews

      3.7

      65% would recommend to a friend

      (16,250 total reviews)
      avatar

      Dara Khosrowshahi

      70% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Uber has an employee rating of 3.7 out of 5 stars, based on 16,250 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uber employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

      Reviews by job title

      16K reviews
      1.0
      May 13, 2016

      Not a very welcoming environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was working as Partner Support Representative for a few months, I decided not to extend my contract, however, I loved working with the drivers and supporting them with on-boarding. Their stories and what the job means to them, was very inspiring and gave meaning to what I was doing.

      Cons

      As a white girl, I never thought about diversity before UBER, however, at this job it was impossible to ignore the lack of it. - Majority of drivers were from a diverse range of minority groups that you can find in NYC, that's expected, anyone that understand the driver landscape in NYC will know this. However, the entire office in Manhattan is white. This created a very strange dynamic, in a already tense environment. - Many of the drivers had limited english, insecure about their technology knowledge and some would have preferred to not join UBER, but felt they were forced because of UBER's take over of the market. The demographics in the office intensified all of the factors mentioned above. - The managers seem to think, that successful driver retention is based on how much money the drivers can make, however, after spending so much time with them, I realized the majority of them also care as much about belonging to something. - Many of the drivers also explicitly expressed discomfort with the demographics of the office, we have to remember that the industry was very much controlled by a diverse group of immigrants prior to UBER, so for the drivers to enter a driver support center that is all white, was uncomfortable and makes no business sense. One driver even once told me "I'm good enough to drive for you, but you probably wouldn't hire my son who is a college graduate and grew up in NYC as an American, I can tell by the people here".

      avatar
      Uber Response
      10y
      Thank you for being so candid and thoughtful in your review of your experience while at Uber in NYC. It's unfortunate that someone as passionate about supporting the diverse driver partner community has decided to move on. We couldn't agree more that our workforce should reflect the diversity within the cities in which we operate! Building an inclusive and diverse employee population is a priority for Uber, which employs over 6,000 people in 68 countries and we are working on a number of initiatives and resources to continue making this an important part of our company. We want to encourage our employees to share the kinds of great ideas that you’ve shared here. Uber is a place that is always evolving and improving and actively seeks out the best ideas! If you're willing, please don't hesitate to reach out to me 1x1 to talk further. I'd love to dig in deeper on your ideas around how to better support our partners and the communities in which we work. I’d also be happy to set up time with the Partner Support Center leader so she can hear your feedback. Best, Andrew -Alevy@uber.com
      5.0
      Dec 6, 2014

      Working at Uber has been like nothing I've ever experienced

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I like to say working at Uber is great because of the four Ps. P - Product P - People P - Process P - Problems Product: Our product is something that I use every single day. I've worked at various companies in both the B2B and B2C sector and I've never cared about a product as much as I do Uber. Getting around a city (both where I live and where I travel) was always a pain before Uber. Now when I leave my house I don't have to worry about how I'm going to get there because the answer is Uber. People: The people that I work with are amazing. They come from all walks of life and each person has a different background . People here have individually accomplished so much and have worked so many places in their past that there is always something to learn. Scaling AWS at Amazon, building the infrastructure of Yelp, and building Amazon's product in the early days are just a few of the amazing accomplishments that my co-workers have achieved. Process: Get stuff done and Uber will provide you the tools and resources to do that. Need a vacation? Take one. Need a light at your desk? Here's one. Want to work across the country at one of our offices? Go. Want to work from home in the mornings? Do it. What matters is that you get stuff done.

      Cons

      Uber moves fast and we have to because we live and work in an ever changing world of regulation, culture, supply, demand, and on and on. Working at Uber isn't for everyone. Everyone at Uber is dedicated to the company and each person does what it takes to make Uber a success. Does that mean you work till midnight every night or the weekends? Sometimes. Is that a weekly thing? No, it's rare but it will happen. Does that mean you'll get woken up at 3AM to take care of a critical issue that's happening during the day across the world? Sometimes. Is that a daily thing? No, it's rare but it will happen. But to me, none of it matters because Uber is a company, product, and vision that I care about and am dedicated to.

      5.0
      Dec 27, 2012

      The Best Job of my Life

      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Each city acts as their own startup. You make the best decisions possible for your city as a team. There is no micro-management, no big overhead, and no limiting constraints. HQ empowers you to make the best decisions for your specific city, and it's incredible. I'm obsessed with working here and helping Uber grow.

      Cons

      Don't work for Uber if you're not willing to miss major holidays like New Year's Eve, Valentine's Day, etc. This is the time when we are the busiest. It's really not that big a deal--you can still celebrate with your coworkers, and it's kinda fun. Also, if you don't like to work hard (and work smart), then Uber won't be a good fit for you. They're seriously only looking for the best who really believe in the company and want to help continue its growth. Finally, if you are uncomfortable with taking (calculated) risks, and doing things that have never been done before, you should steer clear of Uber. Our culture supports bringing new and innovative ideas to the table from every city around the world.

      Viewing 70 - 72 of 16,250 Reviews
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