Uber reviews

3.7

65% would recommend to a friend

(16,250 total reviews)
avatar

Dara Khosrowshahi

70% approve of CEO

53% positive business outlook

Uber has an employee rating of 3.7 out of 5 stars, based on 16,250 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uber employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

16K reviews
2.0
Oct 20, 2015

Marketing Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Casual workplace, paid healthcare, Uber credit and other perks. Most importantly, it's a great product.

Cons

Terrible managers and bad office politics. Managers receive little to no training and it shows in their inability to handle leading teams. It's somewhat reminiscent of middle school - lots of backbiting and gossip, bordering on sabotage. Very unprofessional environment, bordering on toxic.

avatar
Uber Response
10y
Thank you for your honest review. We've launched manager feedback surveys to identify areas for training. I'd like to connect with you offline if you're willing to get some more insights into your experience. Best, Andrew, alevy@uber.com
1.0
Sep 13, 2015

uber no.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- uber credits!! (ubering everyday to and from work very convenient) - working for a reputable company

Cons

though working for a 'reputable' company sounds great, too many cons which have unfortunately made me quickly feel very differently of the organization. - emphasis on "hustle" and "drive" -- yet don't see it performed - I'm sorry but either no lunch break or a rushed 20-30 minute lunch break in what can become a 12 hour day is totally unacceptable and most importantly against the law (surprisingly, everyone just accepted this and put up with it). - daily abuse from drivers can seriously be demotivating and drive your moral to the ground. it's difficult facing drivers everyday when you yourself can't do anything to assist them - continuous changing of procedures, when one thing is already explained to us so badly and a new concept is introduced it just snowballs into a big mess - marketing techniques felt downright unethical and wrong. - no camaraderie amongst the staff, very clicky as if I was in high-school again. too many young people with little experience in a real work atmosphere. - for a tech company, basic things always causing daily issues, simple things like having no wifi, system down..etc.

2.0
Sep 2, 2015
Recommend
CEO approval
Business Outlook

Pros

good pay, great schedule, easy work

Cons

They brought on 100's of Manilla CSRs but fired 1/2 of the US work from home team. Not cool. Questions having to do with pay, contract, etc. are ignored both privately and in meetings that are supposed to be able to ask anything. Nothing is standardized, the partners are clueless and frustrated and most of the WFH US team is looking for other work.

avatar
Uber Response
10y
Thank you for taking the time to share your thoughts. I've passed along your comments about lack of communication to the CSR leadership. Regarding the changes in workforce, Uber is indeed evolving it's strategy and structure around customer support/service representatives. We're continually launching new products which means our customer support environment is more complex. To address the complexity, we're building centers of excellence (COEs) around the globe (included the US) to better serve the customer on support issues. With any change, it takes time to train and for everything to settle in. If you have more feedback on how we can improve CSR work at Uber, please don't hesistate to reach out to me. -Andrew, alevy@uber.com
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