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      TP

      Engaged Employer

      TP reviews

      4.4

      88% would recommend to a friend

      (74,414 total reviews)

      Jorge Amar

      95% approve of CEO

      83% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Career opportunities

      4.3

      Work/Life balance

      4.3

      Senior management

      4.3

      Compensation and benefits

      TP has an employee rating of 4.4 out of 5 stars, based on 74,414 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is 26% above average for employers within the Management e consulenza industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      74K reviews
      1.0
      May 20, 2009

      Teleperformance- Only when desperate.

      Agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The set schedules are nice. I had friday, saturday and sunday off and that is hard to find at any job.

      Cons

      Getting screamed at on the phone. Faulty equipment. Lack of hours and pay. Crap insurance.

      avatar
      TP Response
      8y
      We appreciate your feedback and we want to make sure our employees are provided competitive income, great benefits and the proper equipment needed for work. If you wish to share your feedback, please go to http://bit.ly/TPHR-form. Rest assured, we will be doing proper investigation and will take the necessary steps to rectify the issue.
      1.0
      Mar 8, 2009

      Company soon to be closed.

      Customer service.
      Recommend
      CEO approval
      Business Outlook

      Pros

      One. That is only if you need a quick pay check.

      Cons

      Everything. You have to earn your vacation time. They change the rules all the time. And when they do change the rules they dont tell you until the next day after its already in affect.

      avatar
      TP Response
      8y
      We are sorry to hear that you felt that way. Our goal is to provide employees the corresponding benefits and make sure they are aware of the company information and protocol. Thank you for being candid with your review and we will make sure to take all these into consideration moving forward.
      2.0
      Feb 19, 2009

      Dominic Dato is a smart man; he needs better executive leadership from his team.

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good resume builder, good experience. I stareted out as an agent on the phones and I was promoted up to Director. I enjoyed the people I worked with and feel that this was the only reason I stayed with the company so long. I got to see many different aspects of the CallTech/Teleperformance USA company and I learned quite a bit. I wouldn't have been able to launch my career without my advancement opportunities through Teleperformance. The company has a lot of hard working people that are employed there that know how to make a difference. They also seem to be successul with their acquisitions.

      Cons

      Pay for most of the positions inside the call centers. Agents are often paid too low, but supervisors and ACCMs have it the worst. The highest I saw ACCM salaries were around $28,000 per year. Supervisors were around $25,000 per year. There is no way you can expect good talent to accept a job being a supervisor paying them $25k a year. Call Center Managers and Directors are accountable for everything while being responsible for nothing. Upper management micro manages their Directors and Call Center Managers to the point that we are just puppets. We weren't given any authority to make our own decisions, just simply expected to be a puppet.

      Viewing 74407 - 74409 of 74,414 Reviews
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