Is TP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TP have rated their employer with 4.2 out of 5 stars in 17,364 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service (CSR) Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TP .

Does TP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 17,364 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13863) , Customer Service Representative (CSR) (5145) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1408) , Content Moderator (1241) , Supervisor (1108) , Call Center Agent (1070) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (709) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2014 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1802 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1787 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1521 reviews)); "Good workplace and good environment" ((in 1255 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3788 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2468 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1519 reviews)); "Supervisors pay is too close to that of an agent when Supervisors have more responsibility." ((in 512 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 377 reviews))

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TP

TP Customer Service (CSR) reviews

4.2

85% would recommend to a friend

(17,364 total reviews)

Jorge Amar

94% approve of CEO

79% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Career opportunities

4.1

Senior management

4.0

Work/Life balance

4.0

Compensation and benefits

Customer Service CSR employees have rated TP with 4.2 out of 5 stars, based on 17,364 company reviews on Glassdoor. This indicates that most Customer Service CSR professionals have an excellent working experience there. TP is rated 20% above average by Customer Service CSR professionals compared to other employers within the Management e consulenza industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17K reviews

5.0

Jun 24, 2026

Supportive team but overwhelming call volume at times

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

We have a fantastic team of supervisors that have our back when needed. We have a great team of agents.

Cons

Some days calls can be back to back with no time to breathe

TP Response

We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.

5.0

Jun 24, 2026

Growth and leadership skills but competition for roles

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Able to expand growth and leadership skills.

Cons

Wanting to proceed in higher roles in a high populated demand.

TP Response

We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.

1.0

Jun 24, 2026

not it

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

nothing at all but medical aid at least

Cons

pay low, overworked, unnecessary rules and terrible mangers

Viewing 16 - 18 of 17,364 Reviews

Jobs at TP

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Customer Care Specialist - Italian speaker in Lisbon with relocation assistance

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TP Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Supportive team but overwhelming call volume at times

Growth and leadership skills but competition for roles

not it

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