T-Mobile reviews

3.6

62% would recommend to a friend

(23,189 total reviews)
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Srini Gopalan

50% approve of CEO

52% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,189 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicazioni industry (3.6 stars).

Reviews by job title

23K reviews
2.0
Jan 18, 2009
Recommend
CEO approval
Business Outlook

Pros

Not bad pay, good benfits

Cons

Horrible, Inexpirenced upper managment. No Rises effective 2009. T-Mobile in NY has fallen apart in the last year. T-mobile has grown dramitaclly and has hired on a ton of inexpirenced market managers who have no idea what they are doing. This company use to be about right fitting the customer, now its about making sure the customers walks out with things they dont need just to hit quota. Due to this we lost our JD Power award in 2008.

2.0
Jan 15, 2009
Recommend
CEO approval
Business Outlook

Pros

Good physical work environment, convenient location, well-known company locally.

Cons

Not seen as a leader in its industry, and does not see itself as anything near a leader. No concept of employee development/training as preparation for future leadership grooming. Petty approach to spending on training and travel, while at the same time large waste of funds be executive level management. Some very old-style managers who have repackaged themselves into innovators. Way too much time spent on conference calls and political point-scoring on those conf calls.

2.0
Jan 13, 2009
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits. Plenty of PTO (you just never are given an opportunity to use it). Pay is fair but lags behind competitors and annual raises have been ended. There are still some great people working for the T-Mobile but they seem to be disappearing. Not a horrible place to work but it was once much, much, better.

Cons

I have been employed at T-Mobile for almost six years. The company has consistently made business decisions that make no sense. Upper management seems to be extremely out of touch with the customers they are attempting to keep. Career opportunities depend on who you can become friends with. Supervisors are often incompetent and have have no idea what is actually going on at store level. Very little recognition. Very little respect or feedback. Best place to work is a top goal every year but it is a joke. They even canceled the annual employee satisfaction surveys. This was once a great place to work but it now is going in a very bad direction.

Viewing 23101 - 23103 of 23,189 Reviews

Glassdoor has 24,571 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.