Is Shell a good company to work for as a Customer Service?

Customer Service professionals working at Shell have rated their employer with 4.0 out of 5 stars in 36 Glassdoor reviews. This is an average score with the overall rating of Shell employees being 4.0 out of 5 stars. Search open Customer Service Jobs at Shell now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Shell .

Does Shell pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at Shell with 3.3 out of 5 stars based on 36 anonymously submitted employee reviews. This is 16.7% worse than the company average rating for salary and benefits. Find out more about Customer Service salaries at Shell.

How happy are Customer Service professionals working at Shell?

79% of Customer Service employees at Shell would recommend their employer to a friend. This rating has increased by 81% in the past 12 months. Customer Service professionals have also rated Shell with a 3.5 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.4 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Shell?

Cashier (335) , Engineer (306) , Business Analyst (302) , Software Engineer (276) , Project Manager (261) , Manager (232) , Intern (217) , Analyst (213) , Sales Associate/Cashier (158) , Project Engineer (118) , Financial Analyst (111) , Process Engineer (106) , Customer Service Representative (91) , Data Engineer (90) , Sales Associate (89)

What are the pros of working at Shell according to real employee reviews?

"Good Work Life balance and good to staff" ((in 1454 reviews)); "very ethic and good benefits" ((in 1041 reviews)); "Good pay and beneifts and I would have stayed longer if they were not moving the positions to India." ((in 750 reviews)); "The culture is great and supportive yet challenges you to continuously expand your professional skills." ((in 706 reviews)); "great people and multicultural (though the latter is changing through centralisation and offshoring)." ((in 681 reviews))

What are the cons of working at Shell according to real employee reviews?

"Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." ((in 220 reviews)); "bad managers and cumbersome working with HR employees to get forms." ((in 160 reviews)); "Career Progression is slow and may lag behind peers in the industry" ((in 132 reviews)); "Long hours and lots of things going on at once" ((in 130 reviews)); "poor leadership and direction" ((in 94 reviews))

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Shell

Shell Customer Service reviews

4.0

79% would recommend to a friend

(36 total reviews)

Wael Sawan

4% approve of CEO

80% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Customer Service employees have rated Shell with 4.0 out of 5 stars, based on 36 company reviews on Glassdoor. This indicates that most Customer Service professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Service professionals compared to other employers within the Energia, estrazione mineraria, servizi di pubblica utilità industry (3.7 stars).

Reviews by job title

36 reviews

5.0

Dec 1, 2024

na

Customer service

Recommend

CEO approval

Business Outlook

Pros

Colleagues make it very fun

Cons

non that I can think of

1.0

Nov 18, 2024

Awful Managers

Customer service

Recommend

CEO approval

Business Outlook

Pros

Easy work, usually nice customers.

Cons

I worked at Bluebell hill SHELL and the managers treat staff like animals have no concept of empathy or anything related. I once message my manager concerning receiving devastating family news during a shift requesting to go home early or immediately , I was told she couldnt find anyone to cover and when I followed it up with something along the lines of me being really sad she went "i told you! i dont have anyone"

2.0

Nov 14, 2024

Customer service

Recommend

CEO approval

Business Outlook

Pros

Good benefit Corporate Shell share

Cons

Toxic politic environment Low base salary

Viewing 4 - 6 of 36 Reviews

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