Miserable Experience since start of 2023
Pros
Offices are clean and nice, free snacks.
Cons
- You are a peon, nobody respects you. You will be thrown under the bus endlessly. - Your grievances will go unheard. - Manager will treat you poorly. Will say "you are all replaceable," "maybe you shouldn't be working here" during team meetings. - We're now a "performance culture" except when it comes to managers/team leads/assisting teams, who will take as long as they want and perform as poorly as they want. - Culture is miserable. I've worked here for 2+ years and have only made friends with my immediate team members who I physically work with. Haven't met anyone at all in the office, everyone either keeps to themselves or already has friends and no interest in being friendly to new people. - Support Engineers are judged heavily by customer surveys, which are an extremely poor indication of anything. Cases can require many complex, confusing and time-consuming processes/assistance requests that can ultimately cause a customer to give a poor rating (4/5 is considered a poor rating). Even in situations where you went way above and beyond to help the customer, they can easily turn around and give you a poor score which directly and heavily impacts your "performance" as an engineer. - Internal tickets are useless. I have a ticket going on 6 weeks now with no acknowledgement. - Many others, this place sucks.