Salesforce reviews

4.0

79% would recommend to a friend

(22,565 total reviews)
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Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,565 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

23K reviews
1.0
Sep 24, 2019
Recommend
CEO approval
Business Outlook

Pros

- Great solutions - Good career paths for those who make the numbers in this ever tightening environment - Great benefits and a decent salary package - Attracts good talent and you get to work with cool people

Cons

- Poor work-life balance, it’s all about work. Late night messages and sometimes those bringing call for action for next morning.. And this is getting worse as all management layers feel the need to “contribute”.. - Customer success has changed to customer second; this is confirmed as common view in recent employee survey. It’s all about running the revenue up, on cost of some customers being outright screwed over under time pressure from us. It’s terrible to see this change, having been following this great company for many years. - You get promoted by making your numbers. You can be as disrespectful to Salesforce values as you wish to be, as far as the numbers are on the board. This is not a nice environment to work in. This is a shark tank.. - We are taught to be hustlers. We make stories of how great the prices are in certain month and how my manager has a budget for the extra discounts He would like to spend with you as a special customer. Big news: the discounts are always available for those willing to actually buy and there are no budgets for “special discounts”.. The only big diversion from this is January, when it truly is a buyers market. - It is high pressure, always. - Office is too full, and no home office allowed. - Ohana, trust, customer success - these are just words in Sales slides.

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Salesforce Response
6y
Thank you for leaving your review. What you've described goes against many of our values. I hope we can turn things around and improve your experience here. I'd like to encourage you to speak with your Employee Success Business Partner about what you've written about here. You can also reach out anonymously to our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com/ to provide additional details. Thank you!
1.0
Sep 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Very flexible work culture, if that's your thing. High pay, though they don't have as frequent stock refreshes as other large tech companies.

Cons

Sort of bizarre workplace environment & culture. I didn't see much in the way of manager training or ensuring that the right ICs were promoted to people manager roles. Annual reviews are in no-way transparent. You are assessed on a set of criteria that is not shared with you (either the criteria or the assessment results). My review was five minutes: "You're doing great!" There was no actionable feedback, stretch goals or written documentation for me to learn and grow from. Leadership in my org very often resorted to bullying and openly shared negative feedback on their own peers with their reports. Several times while working there, I lost my engineering title due to re-orgs and was told that they "didn't want to transfer headcount," so was left with only limited technical work to do for long stretches. And that's my biggest complaint - at least in my org, hard and innovative work was not championed but rather avoided in pursuit of very easy and short-term goals.

1.0
Aug 30, 2019
Recommend
CEO approval
Business Outlook

Pros

Employee perks - flexible working, employee stock options, office snacks, IT equipment.

Cons

Managers can make or break your work environment - ultimately people usually leave due to mismanagement and in my case, due to being taken advantage of, manipulated and bullied. Psychological safety is a term thrown around at Salesforce - it means nothing when the people who are meant to champion and protect you are the ones abusing their place. My manager simply didn’t work, she was hard to contact and I only saw her in the office when someone more senior was visiting (sucking up to the boss). Of course, she had no trouble taking credit for my work or blaming me for things she was meant to do. She made me feel tiny and insignificant to the point of feeling ill before having to meet via video chat (where she would dial in from random places where she was ‘working’). The worst part is that our SVP was aware of this, yet here we are. If you can find a gem of a manager and a team who will fully support you, great. Get it on your CV then get out. But don’t be fooled by the awards and marketing - it’s fake and you’ll slowly see through the cracks.

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Salesforce Response
6y
Thank you for sharing your experience. What you describe is concerning and not what we want to see at Salesforce. I see that you have left the company, but I'd appreciate if you would provide more information anonymously to our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com. Your feedback will help us address the concerns you have raised and become a better place to work. Thank you!
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