Salesforce reviews

4.0

79% would recommend to a friend

(22,561 total reviews)
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Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,561 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

23K reviews
1.0
May 23, 2014

NOT a dreamjob

Recommend
CEO approval
Business Outlook

Pros

- short work hours - benefits are same as other companies

Cons

- Unqualified management often with no experience/education in areas they are managing - Aggressive culture where people work against each other instead of working as a team - Blatant discrimination - behind closed doors reviews and promotions are highly subjective and based on non PC/HR compliant reasons -Uneven leveling, titles make no sense - some managers doing entry level analyst work while another manager is doing director level work because they will not get promoted, see above - Bizarre focus on yearly goal creation. There are meetings about meetings about how the staff will create their goals. Sometimes there are multiple day meetings about how goals will be filled out. - Unusually high manual processes for complicated accounting processes. Automation is non-existent everything is basically done on excel - High turnover of qualified staff, people leaving within months of starting - You will not find the smartest or brightest of silicon valley in this finance org

2.0
Feb 18, 2010
Recommend
CEO approval
Business Outlook

Pros

great benefits, great technology, compelling product suite, big brand name in the space, leader in the industry, good HQ location, fun parties throughout the year, great benefits package, nice offices and amenities

Cons

terrible middle-management, bullying of employees protected by HR, ability to get ahead rests solely on having a corporate "sponsor" internally (you get it) , bait and switch on territories, territories always very unequal even though they claim that they are all equal, high turnover has resulted in employees being given $10,000 spiffs this year for all hired sales referals - they claim this is due to growth but it is because AEs are often miserable, given an impossible job with an absurd quota, bullied until they experience physical and mental health problems (see ALL of the other reviews and associated comments posted here - click on the comments after each review, there are dozens or these reports), and then shown the door. you are either part of the "old school" crowd here who was with the company pre-IPO so like 5+ years at the company, or you are having a personal relationship with someone in management who is "taking care of you," and then you are given preferential treatment i.e. vacation days not being tracked by your manager, cash-cow best territory year after year, etc. etc. ** OR YOU ARE NOT ** ... in which case you will probably not last here for more than 1-2 years, and probably not that long, because you will be treated poorly, given a territory that Benioff himself couldnt sell into (think rural Indiana and Idaho) and completely miserable. I can't count the # of AEs who fled this place in the 2009 timeframe - dozens. If you are crazy enough to take a job here, be sure you get the exact territory you will be covering written down as part of accepting the job offer - the bait and switch to lure people in here is well-known. You will be promised Chicago and leave your current job, get in the door, take your seat, and be given Louisiana (the boss' girlfriend will end up getting Chicago and no one will remember that you got told you were getting the Windy City - plus the boss' BF probably works in HR so no one to turn to in order to complain). Further, read ALL of the other reviews and comments here on Glassdoor.com - specifically the comments. Again there is a reason this company is giving out 10k referal bonuses to all employees who refer a salesperson who gets hired - and the employee(s) there will tell you how wonderful it is - they're desperate for new people to take the crap jobs so the AEs currently there get the good ones .... and the AEs want the 10k bonus for submitting your resume. They're so greedy for it - its all over LinkedIn constantly. PS - Don't believe the Forbes average salary hype either - that salary figure includes a tiny percentage of Sr. AEs who make $1M plus per year. Countless AEs didnt make jack above their base salary last year - ask about this. And if you get pushed out .... DO NOT LET THEM TALK YOU INTO SIGNING THEIR LEGAL WAIVERS TO PROTECT THEMSELVES

2.0
Jan 21, 2024
Recommend
CEO approval
Business Outlook

Pros

Mostly good co-workers and interesting way to platformize products and solve multi-tenancy.

Cons

Salesforce used to a be good company but changed a lot after the layoffs. Product is scrambling to ship solutions with very little market research. This results in engineers being told that the work is very important but once shipped, these products have 0 customers. There is also a culture of fear- our PM would tell our team that if we don't ship fast, we are all going to get laid off. Weak and ineffective eng management- did absolutely nothing to address problems and like other reviews have mentioned, any complaints to HR results in a PIP. HR does not care about you or the toxic environment, they will protect your manager. I regularly had things made up about me that were easily refuted by slack conversations and work item comments. No one cares. Your manager can and will destroy you if it furthers their own career. Asking questions is seen as insubordination and will get you fired. As others have pointed out, not a safe place for women who want to further their career. If you are early in your career and ok with working nights and weekend because you are told your product is necessary, only to ship it and have it not sold, this place is for you. The tech stack is old and can be frustrating at times. I am so glad to be gone. Also, I would be highly skeptical of the 5 star reviews- Salesforce is an aggressive marketer of both its products and culture.

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Salesforce Response
2y
Thank you for your feedback. We're very disappointed to read about your negative experience- but we appreciate you sharing so that we know how to improve. What you've described in your cons is very concerning and not the type of behavior that is tolerated at Salesforce. Although you're no longer an employee, we'd like if you could reach out to our third-party provider Ethicspoint at salesforce.ethicspoint.com so we can look into this and take appropriate action. Your feedback will remain anonymous and help us improve. Thank you for taking the time- we're sorry again that this was your experience.
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