Salesforce reviews

4.0

79% would recommend to a friend

(22,545 total reviews)
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Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,545 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

23K reviews
1.0
Feb 10, 2021

Smoke and Mirrors

Recommend
CEO approval
Business Outlook

Pros

The Salesforce platform is amazing and so is the training that they provide that is usually onsite in San Francisco.

Cons

The "culture" at Salesforce is extremely toxic. Everything that they do is purely lip service. Their work life balance? There is none. Diversity, do they make diverse hires? Sure, are you welcome into the office? No. How do they keep getting such great reviews? Take a look at the reviews, most of them are from employees that are 6 months or less. Right after you attend training(which is great) you are sent a survey to rate them on Glassdoor. You are on a high from training and have no idea what you have gotten yourself into yet so you give them 5 stars. Fast forward if you are an AE you are given your territory that has generated virtually no revenue from the year before or was oversold by the previous rep(you are then stuck with handling customer service issues due to poor implementation) and a number that is impossible to reach. Multiple times a week you are required to have a 1:1 with your manager to go over this territory where you are trying to make lemons into lemonade. Nepotism and favoritism runs rampant here. They allow other employees who have "put in the work" aka been there the longest to get the best territories and therefore they are hitting their number and eligible for promotions. The irony of this is that they are also tasked with training new employees where they have the attitude of " pull yourself up by your bootstraps". They are little to virtually no help because Salesforce fosters an environment where you personally have to be #1. Anything or anybody that could interfere with that is seen as a threat.  I could go on about how terrible of an experience this was for me and I also recognize that this isn't everybody's experience as well. However I would be lying if I didn't cringe every time I see articles talking about their next initiative.

2.0
Jan 31, 2020
Recommend
CEO approval
Business Outlook

Pros

Beautiful and easily accessible offices Great Snacks

Cons

Gaslighting when you speak up about wanting to take on more Extremely difficult to try be hired into new roles

2.0
Dec 1, 2019
Recommend
CEO approval
Business Outlook

Pros

There are tons of great volunteering activities and budget for education (even if only few use this as they cannot afford to prepay the money or are unable to take the time off) Salesforce offers great resources and training to develop selling skills. Great products which make the interactions with the clients very rewarding. The team mates are nice and fun even tough there is little actual team spirit and everyone rather fends for themselves.

Cons

Micromanagement: We have WEEKLY targets which fist of all requires Sales reps to justify themselves every week and exerts unnecessary pressure to close deals to unrealistic timelines which is damaging the client relationship. This also leads to non-stop pressure on a weekly basis which leaves no time to regenerate after a stressful month-end. While we are free to structure our days as we wish there are countless data points collected in the CRM which is used as a tool by management to exert additional pressure. Management style: We are not treated like professionals but more like interns who are here to learn and need to proof we are worthy of doing the job we are hired for. There is nothing more important than closing as many deals as possible as quickly as possible. Based on this all decisions are made disregarding the client relationship, the professional opinion of the sales rep or the health and the wellbeing of the rep. Unrealistic goals: Quotas are set unrealistically and only a handful of people are going to make their targets this year. On a bad month you go home with 2000 Euro which does not leave you much to live with an average room rent of 1200 Euro. Two of the teammates even live in camper vans.

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Salesforce Response
6y
Thanks for bringing this to our attention. We know that this is a fast-paced and competitive environment which can be challenging, but what you've described is really concerning. Could you please start a conversation with your Employee Success Business Partner or if you'd feel more comfortable, please reach out to our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com to provide further details? Your mental health and morale are priorities so we'd like to address this as quickly as possible.
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