Salesforce reviews

4.0

79% would recommend to a friend

(22,541 total reviews)
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Marc Benioff

80% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,541 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

23K reviews
5.0
Oct 21, 2016

Hard work, but amazing!

Recommend
CEO approval
Business Outlook

Pros

The 1-1-1 Model here (google it) and a tangible benefit that results of it is 7 full days of VTO (volunteer time off) to be used responsibly at your discretion. Matching gifts to a non-profit of your choice. - Benefits here overall are incredible - ESPP is attractive - Time off is generous - comp package works in your favor- i.e. hard work does in fact = revenue. - equipment is all up-to-date and excellent (iPhone as work phone, and MacBook as laptop) - Training that consists of bootcamp in San Francisco, and further training at a local hub. Ongoing trailheads and updates also keep you on your toes. - Fast-paced environment - Great culture - Talented professionals - Collaborative environment across different segments - Brand recognition - Smooth employee processes in the background (payroll, time logged, benefit tracking, incentive tracking, employee profile, etc). - Continuous acquisitions of companies continues to strengthen our products and offerings. - Snacks, events, and happy hours - Flexibility and autonomy given to consult with your clients - Networking opportunities here are endless

Cons

- You can feel "left-behind" here at times, so it's crucial to stay organized to keep up with the pace, especially early on. - Work-life balance (self-induced): it's easy to become attached to your work and your accounts, and it trickle over into your personal life after hours, or on weekends. - Difficult quota to hit, but that's for a reason. if this were easy I suppose they would let anyone in. Can't think of anything else. It's hard to find things wrong with Salesforce, in fact this section took me a lot longer to provide the bullet points above then the pros section.

2.0
Feb 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Salesforce is a destination company and there are few places where you will find so many truly interesting and gifted people in one firm. There is a real effort to continue to promote the company's values, including trust and equality. Support for philanthropy is significant (although I would agree with the reviewer who noted that "volunteer" activities are often anything but voluntary but rather expected/required. (Not to say that giving back is anything other than positive, but it's just worth noting that most company activities include it as part of the agenda.) The customers are interesting and the tech is pretty solid. The benefits are what you would expect from a firm that wants to hire top talent, in other words, extensive and high quality. The company continues to grow at quite a fast rate, and that is an imperative. The acquisitions are part of that and it's quite clear that they are necessary since there is only so much organic growth coming out of the core businesses. If you are in a "good" territory / team / department, this may in fact be a dreamjob. There are quite a lots of employees who are able to devote many hours (days) to volunteer causes, company social functions, training opportunities and so on. This is particularly the case if you are employed in one of the hub offices.

Cons

The rapid growth and the pressure around quarterly metrics is starting to come at the expense of cohesion and quality. The annual reorganization of the business is quite disruptive and is particularly problematic in business areas where the sales cycles are longer, like the more heavily regulated verticals or larger enterprise environments where aligning stakeholders and building vision takes time. You can work your &#$# off here and have all that worked handed off to someone else in a new fiscal. Happens a lot. Above the mid management/senior director level, the political environment resembles the Hunger Games. The lack of capable management and the lack of transparency around career progression / promotion are a drag on the business and a significant business risk. The departures of more tenured people should be very concerning to leadership; just look at the difference in the reviews of new (<1 year) employees and those with 5 or more years of experience. It's not a positive marker. There is a reason that the employee survey now asks about the "psychological safety" of our workplace. Leadership should be commended for recognizing that this is a problem, but now needs to actually do something to fix it. Just adding a feedback app and calendar reminders to use it are probably not going to get the job done. Once you are hired, progression within the company can be difficult. There is a policy that all internal transfers should be lateral in terms of grade and compensation, even if an external candidate with the same credentials would be offered significantly more compensation and a bigger title. There is a sense that the only way to get a promotion is often to threaten to (or actually) resign and unfortunately, plenty of evidence that this is an effective strategy.

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Salesforce Response
7y
Thank you for leaving us this feedback. Culture is not something we take for granted, and we're continuing to work hard every day to make this a great place to work for all. If you're comfortable, I'd recommend that you connect with your Employee Success Business Partner directly. If you don't feel comfortable doing that, please reach out anonymously to our third party provider Ethicspoint at http://www.salesforce.ethicspoint.com/. We'll work to address your concerns as soon as possible.
5.0
Dec 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Please are great and super supportive. When you join the company, everyone is there for you, to help you learn and do the best you can. 6 months in, it's still the same. In addition, the culture of the company is great. Not only are you encouraged to support your colleagues but you're also encouraged to help the community. Volunteering is a big part of the company and trust and customer success are one of out most important values. We're not just saying it. We're actually practicing it too. In addition, for such a large company, we're moving lightning fast, we 3 major releases a year. This dictates a fairly fast pace for planning, developing and releasing.

Cons

I was asked that question when I interviewed candidates for an open position and I had a hard time answering the question. There are the typical large company issues such as many groups to coordinate when working on something, a bit of politics and bureaucracy and a lot of processes.

Viewing 88 - 90 of 22,541 Reviews

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