Primark reviews

3.5

65% would recommend to a friend

(12,189 total reviews)
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Eoin Tonge

61% approve of CEO

46% positive business outlook

Primark has an employee rating of 3.5 out of 5 stars, based on 12,189 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Primark employee rating is in line with the average (within 1 standard deviation) for employers within the Vendita al dettaglio e all'ingrosso industry (3.5 stars).

Reviews by job title

12K reviews
3.0
Dec 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Most of my colleagues are very helpful and friendly. I've never really had any problems with customers and it's generally a nice store to work in. It does get busy at times, but it's never too busy to handle. Pay is good, well above minimum wage

Cons

Staff training in my store doesn't seem thorough enough to me, it takes us staff a good few shifts to figure everything out when first starting there, and there a certain things that I've had to figure out on my own on the tills. Some of the more senior staff (supervisors/management) can be a little condescending and patronising at times, and we also get mixed messages on certain things, such as whether or not we should stay on tills when there are no customers. Also, when I first started I was told that there would be plenty of opportunities for overtime, and I did do quite a bit of overtime myself when the store were short staffed, but overtime has now been stopped except on occasions such as Christmas, which is disappointing as most of us can now only work four hours per week, which many feel isn't really enough.

3.0
Dec 29, 2015
Recommend
CEO approval
Business Outlook

Pros

-Decent pay, even though I did get paid more in my last job. -Breaks are unpaid (again, my lost job would have paid them). -The supervisors are nice and friendly, it feels like they're your friends. The manager is also lovely and very friendly. -A lot of chances for overtime, for people who want them. -The induction was very useful, they showed us where the stock rooms where etc. -The changing rooms are always clean, and the cleaning staff are lovely people.

Cons

-During my induction day, I was placed at a random table to fold the trousers. I wasn't told how to do it (I know it's not rocket science, but I wasn't told how to do other certain things as part of my job and had to work it out myself). The manager in charge of the induction also forgot about me and did not tell me to go home, so I had to wait until closing time to go (although I was paid for the overtime!) -You feel like you really HAVE to do overtime. I'm an university student, I have exams and essays to write. They all look very disappointed when I refuse overtime and they keep asking me even though I did say I couldn't do any. -You are not given much direction. At times, I don't even know what to do in the shop and I end up having to make my own work. -Sometimes, the manager is not very useful when dealing with customers. He can be very rude to them. I'm not a fan of 'the customer is always right' thing, but when he is rude to the customers, they take it out on ME. So it doesn't help me at all. -They sent a PREGNANT woman home because she 'just sat around' even though she is visibly pregnant and she WAS working. She was alone in the morning in the fitting room and dealt with customers while sorting clothes out. I don't know the whole story, but she IS PREGNANT. I did lose some respect for the company. -I feel like the HR office are VERY rude. I was told by the manager who took charge of the induction that I could take a day off for my birthday if I called the absence line. I did, and the lady just said 'No', asked for my name and then just hang up on me. Very rude. -It feels like they refuse ALL holidays on workday. Maybe they just don't like me. -They are very late, and dare I say, lazy when it comes to the review. I'm a Christmas tempt so not being told if I'm kept causes me to be very anxious. I need to know if I'll have to look for a new job! I've been told to come back next week but that's when my contract ends. I'd have preferred if I knew maybe 2 weeks before the end of my contract so that I'll look for a new job. -I'd really like some sort of a canteen maybe? In my last job, we had hot food every lunch time. Although Primark does offer microwaves and a fridge. But fresh food would be nice. -I feel like they need bigger lockers, I can hardly fit anything inside it. -The induction was a bit boring. -Please offer more training to people. I know someone who hasn't been trained to use the tills, and he has been working for more than a year. I had to force myself into a group to learn how to use the tills. There is a huge need for people trained in customer service - but why wouldn't you train more people? It just makes zero sense. There should be more opportunities to be trained, I shouldn't have to ask for it.

4.0
Dec 29, 2015
Recommend
CEO approval
Business Outlook

Pros

Working across a variety of departments as well as areas, e.g. tills, shop floor. Meet some great work colleagues. Working up close with customers - providing excellent customer service to satisfy their needs/wants. Providing a great service gives the employee a great feeling! Majority of management are friendly and helpful also. Opportunities for promotion - supervisor roles become available every few months due to staff rotation,

Cons

Very busy environment at times, though I don't find this to affect my motivation to work. Some staff can be a bit `lazy` and aren't as motivated to get things done to a high standard. Fairly large influx of staff at times (e.g. Christmas) means occasionally overtime is hard to come by, however, this year, existing staff members seem to have been favoured for overtimes which is good!

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