Planet Fitness reviews

- Again with it being customer service, you'll always get your fair share of rude people. - Cleaning is about 50% of your job. I didn't mind the cleaning, but if that's a deal breaker for you, that's something to consider. - They would ask me to practice the tour scrips at home. I already have homework from college; I don't want homework from my part-time job too. Especially when I don't care to work my way up in the company. - With PF being a giant corporation, there will always be annoying corporate rules like... 1. Secret shoppers and strict tour scripts: Once a month corporate sends in secret shoppers that pose as customers. When they come in, they ask for a tour and inquire about the membership offers. PF has a very strict tour script that is marked down to the words. Meaning, that if you don't say something or do a particular action, you get marked down by the secret shopper. For example, when giving a tour, you're required to say "we don't cater to bodybuilders or powerlifters, we just focus on general fitness." If you don't say that phrase, you get marked down. The secret shoppers come in once a month, but they also call over the phone once a month. Again, they'll inquire information about the club, and they're checking to see if you follow an equally strict phone script. Luckily, I've never had to deal with a secret shopper, but the thought of being secretly graded was a bit stressful. As for the scripts, I didn't like them because they were often counterproductive to good customer service. If a potential customer called over the phone and asked, "do you offer yoga classes?" I couldn't just answer their question directly. I had to read through the entire phone script which provided them with an excess of information that they didn't even ask for. 2. Black card memberships and sales tracking: PF tracks the sales of each employee (as they should). This includes how many deals you close, black cards you sell, etc. PF doesn't have a quota or make you sell X amount of black cards per quarter. However, it feels like they're moving into quota territory which I didn't like. You have to try and sell black cards. When giving tours, you're required to discuss the amenities and benefits of the black card. Which I did, as I wanted the customer to be knowledgeable about the membership offers. However, if they don't care about the black card amenities, and want something basic like the white card, I'm not going to try and impose the black card on them. This was especially frustrating with the location I worked at because it's a big retirement community, so there are a lot of older adults. Retired folks tend not to care about all the bells and whistles that come with a black card (like tanning for example). Also, they tend to be on a fixed income, so they're just looking for something basic and inexpensive, which I understand. In that situation, which I encountered often, I'm not going to try and push the black card on them.

The corporate office is run like a high school popularity contest. The marketing department is full of the "popular people" who do the least work for the most money & reward. Upper management is entitled while lacking even the most basic understanding of day-to-day operations. Favoritism is rampant, and there's an underlying current of "do whatever it takes to get to the top." The company's recent growth has resulted in every decision being made by throwing money/people at a problem, instead of solving it with logic or any long-term thought. Third part vendors are treated abysmally. It's telling when the majority of the long-term employees all started to leave en masse. Joining them in leaving was the best thing I did there.