OpenTable reviews

4.1

78% would recommend to a friend

(669 total reviews)
avatar

Debby Soo

77% approve of CEO

76% positive business outlook

OpenTable has an employee rating of 4.1 out of 5 stars, based on 669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The OpenTable employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.9 stars).

Reviews by job title

669 reviews
4.0
Apr 20, 2013
Recommend
CEO approval
Business Outlook

Pros

Nice environment and nice people. At the time I was there all of the management was accessible. Compensation was fair and they were continuing to grow.

Cons

It didn't seem like there was much of an opportunity for upward mobility because of the size of the company. They may have already addressed this but there also didn't seem to be a clear direction on marketing and account management.

2.0
Apr 15, 2013
Recommend
CEO approval
Business Outlook

Pros

Excellent earning potential, great base, great commission opportunities Advancement opportunities, they do promote from within Very competitive benefits and time-off package

Cons

I was in sales as an account executive. This was the worst job of my life. I have worked for several tech companies (from start-ups to Fortune 500's); and with the exception of Opentable, they were all truly amazing experiences. OpenTable claims to hire "challengers", but the people they actually hire are just plain rude. They're motto "If you're not being thrown out of a meeting at least once a week, you're not doing it right". While this type of attitude may work in some markets, it does not work in all parts of the country, sales styles need to be adjusted to to the corresponding market and to the person or people to whom you are presenting. The company pits salespeople against each other. Healthy competition is a great thing in sales, but this is not what OpenTable does. They encourage sales people to say negative things about one another. This information then goes into the employee's file, to be used against them if necessary in the firing process. Be prepared to hit your goals or be fired within 60 days. Period. They rule by fear and as opposed to working with team members to help them reach their full potential, OpenTable is very quick to fire. Fortunately, I was not fired. I put in my year and got out as soon as I could.

1.0
Mar 27, 2013

Sales is old and out of touch

Recommend
CEO approval
Business Outlook

Pros

- Fantastic co-workers, lots of great talent across most departments - Decent benefits - Potential to travel for the job

Cons

- Culture is very stiff. This is by no means a hip tech company. They work at this though. - Old technology. Staff laptops for sales are cheap PCs and old iPads (no 3G/4G). Technology is pretty dated on the customer side as well, the only thing that keeps the company at the top of the market is its network of users and restaurants. - Constant change. Within a few months of bringing me on they essentially decided to restructure the sales org. Bonuses were slashed and the commission structure was changed for the worse.

Viewing 646 - 648 of 669 Reviews

Glassdoor has 721 OpenTable reviews submitted anonymously by OpenTable employees. Read employee reviews and ratings on Glassdoor to decide if OpenTable is right for you.