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LensCrafters

Part of Luxottica

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LensCrafters reviews

3.2

37% would recommend to a friend

(2,634 total reviews)
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Alfonso Cerullo

38% approve of CEO

40% positive business outlook

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

3K reviews
2.0
Jan 15, 2009
Recommend
CEO approval
Business Outlook

Pros

You get to have a free pair of glasses every year you work. If you go for the ABO Exam and pass, they'll reimburse your exam fee. The medical coverage is pretty good, although my co-pays just went up this year. Some of my co-workers are some of the nicest people I've ever met. It does attract people who care about other people, to a certain extent.

Cons

The management is barely capable of doing their job. If you're part-time, you are not guaranteed any amount of hours, except for eight hours within a 13-week period. The management has too much of a "closed-door" policy that invites gossip and distrust among fellow workers. They explain it away with "the confidentiality clause." When I say "distrust," it means I don't trust the management. The distrust is fueled by the management's hypocrisy. One day they'll write up an associate for being late, and the next day they stroll in thirty minutes late for their shift, taking advantage of their salaried status. There is hardly any room for advancement in the company, especially if you're a lab tech. Either you're the lab tech or the lab manager. If you happen to have become a lead tech, you're doing the work of a lab manager but not getting paid for it. Forget about becoming a lab manager because there is probably some other person who's been at this longer than you have, and has deluded themselves longer than you that they could get the position. The machines are always in need of cleaning up and maintenance. Of course daily maintenance is part of the job -- that's understandable. But even the lab manager doesn't always know what to do when certain things break. It seems it's too much trouble or too much money to get things fixed in a timely manner. It makes it feel like we're working too hard for too little.

2.0
Dec 28, 2008
Recommend
CEO approval
Business Outlook

Pros

If you work as a lab technician, have old school coworkers that haven't been fired yet, and work with old machines, there is a great chance to learn a trade from scratch with just a high school education. If you learn quick, you can easily get your ABO and find work elsewhere where the pay is WAY higher.

Cons

Company is owned by a very greedy family. Almost all the benefits are gone. Christmas parties, store meetings, and other such things are gone. Good luck becoming full time and getting benefits. Fear of getting the pink slip is very high at the moment. I have seen 3 General Managers, 2 Retail Managers, 2 Sales Supervisors, and 4 Lab Technicians fired in less then 2 years. Management and the employees do not trust eachother, all I see is bickering everyday.

2.0
Nov 13, 2008
Recommend
CEO approval
Business Outlook

Pros

As an optical compay LensCrafters is very well respected. The optical field is a great area of work to gain experience in since it will always be around. They do alot of non-proft work and offer alot of room for volunteering as well.

Cons

It is a very catty place to work. The ONLY thing they care about is sales, the medical aspect means nothing. It is now a high fashion place to shop, and no longer a medical office. Moving up is next to impossible, they only hire management from outside the company usually. But they encourage their management to promise things to employees in order to get more service out of them, however those promises will never be fulfilled.

Viewing 292 - 294 of 2,634 Reviews

Glassdoor has 2,669 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.