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LensCrafters

Part of Luxottica

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LensCrafters reviews

3.2

37% would recommend to a friend

(2,633 total reviews)
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Alfonso Cerullo

38% approve of CEO

40% positive business outlook

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,633 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Jul 30, 2017

Store market manager

Recommend
CEO approval
Business Outlook

Pros

You are helping people see. Overall, good customer interactions day to day.

Cons

Where do I begin? The company has done major changes in the past months. They are rocking the foundation of lenscrafters was built on. Removing labs, changing regional managers often and micromanaging to the 1000 power. If you want NO work/ life balance, your POS system to crash often and no operational structure. This is your place to work. Everyone else RUN AWAY! I believe most Managers are looking for new jobs.

2.0
Nov 15, 2016
Recommend
CEO approval
Business Outlook

Pros

No matter how much we know about the smudge-resistant premium AR, and no matter how much we claim to be opticians, if you aren't certified, and you aren't full-time, you're merely a sales associate... an easily replaceable... glorified cashier. And don't worry, LensCrafters doesn't let you forget that. But allow me to get to the hidden pro-- it's related to this, I promise. If one can get past the delusion that one's in the medical field, and one can accept that one isn't in a better bracket than a Walmart employee, then working at LC is pretty nice. Because of ALL the terrible retail jobs in the world, LC is nowhere near being the worst. You actually get to sit down.

Cons

Advancement from within is pretty rare. In fact, in the two years I spent with the company, in the midst of its cut-throat, ladder-climbing culture, no one successfully acquired a promotion. Not one person. But your GM will tell you that you're in the running-- that your "stretch assignment" is essentially to be a manager, but to not have any real power, and to, of course, get paid the same as the people you are supposed to lead (or significantly less if the associate you are leading has desperately held on for decades). It's all a con. The job is fine if you're in school and have a bright future planned elsewhere, but please do not think LC can be your future. You will end up bitter and jaded if you think LC doesn't have an impact and smudge resistant polycarbonate ceiling. You won't get through. I promise you won't.

3.0
Apr 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Everyone that i work with is pretty friendly.

Cons

They make you learn and do so much for little pay. It's not an in and out job, there are times where we were understaffed and i had to come in earlier, or i had to leave much later. There were times where we were overstaffed, and the ratio employee to customer was 10 to 4. I'm just saying, we do quite a bit of stuff to only getting paid 9 dollars an hr. For a company that claims they are the leading optical right now, they need to treat their employees as well as they treat their customers.

Viewing 58 - 60 of 2,633 Reviews

Glassdoor has 2,668 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.