Does LensCrafters pay their employees well?

According to anonymously submitted Glassdoor reviews, LensCrafters employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at LensCrafters. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at LensCrafters?

36% of LensCrafters employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LensCrafters 2.5 out of 5 for work life balance, 2.7 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at LensCrafters?

Sales Associate (266) , Eyewear Consultant (181) , Licensed Optician (125) , Optician (123) , Lab Technician (110) , Store Market Manager (78) , General Manager (69) , Assistant Manager (67) , Eyecare Advisor (57) , Lab Manager (56) , Store Manager (55) , Retail Sales Associate (51) , Sales Supervisor (48) , Optometric Technician (45) , Team Lead (45)

What are the pros of working at LensCrafters according to real employee reviews?

"Starting pay is good for most people" ((in 162 reviews)); "Good benefits that even seem to include massage and therapy but it isn't totally clear when such benefits begin." ((in 156 reviews)); "The gift of sight program is a great for people that can not afford glasses." ((in 93 reviews)); "Flexible hours and store discount" ((in 85 reviews)); "Coworkers are great and nice" ((in 67 reviews))

What are the cons of working at LensCrafters according to real employee reviews?

"poor management and too competitive" ((in 144 reviews)); "Sometimes managers have had no optical experience and don't really understand how to relate to employees." ((in 89 reviews)); "Commission is low and only eligible when goal is met" ((in 62 reviews)); "Schedules are not out 2 weeks in advance which means there is NO work life balance." ((in 59 reviews)); "managment does not care about employees only care about the goal" ((in 20 reviews))

What are employees saying about LensCrafters layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about LensCrafters layoffs and their outlook for job security at LensCrafters in 2026.

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LensCrafters

Part of Luxottica

LensCrafters reviews

3.2

36% would recommend to a friend

(2,637 total reviews)

Alfonso Cerullo

37% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

2.8

Career opportunities

2.7

Culture & values

2.5

Work/Life balance

2.4

Senior management

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,637 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Jun 12, 2023

Takes the right person for the job

Receptionist/optemetric technician

Recommend

CEO approval

Business Outlook

Pros

Pretty flexible hours and the work isn't too hard.

Cons

This is a customer service job so you will deal with all different types of people with various wants/ needs which can sometimes get overwhelming.

4.0

Jun 10, 2023

Great support but tough corporate

Sales associate

Recommend

CEO approval

Business Outlook

Pros

I really enjoy the team I work with. There is a lot of joy, encouragement and support. I much prefer optical sales than clothing retail as you get to feel good about the products, focus on customer needs and build connections. In general, the hours are great for part time as they try to stay close to 25 hours a week. Good benefits that even seem to include massage and therapy but it isn't totally clear when such benefits begin.

Cons

At the end of the day, this is still retail. There are sales goals, and other KPIs. You're expected to increase/promote your selling of particular products such as multiple pairs and transition lenses. However, I wouldn't call this upselling as it is not the same as trying to push a person to buy more clothing. Rather it is the promotion of a higher end product. For example, when selling progressive lenses each design has its own benefits. However, lenscrafters prices are higher than other retailers so that can be a difficult pill to swallow. Also, they want you to sell their 1 year protection plan. Which, while I fully support, there is a limit to your ability to convince them. Some individuals do not like that it is 1 year and others do not have the funds. Some corporate members will push agendas and that is expected. For example, if sales are low then stores might be forced to cut hours. It is a tough but common part of working in sales.

5.0

Jun 9, 2023

good

Optometric technician

Recommend

CEO approval

Business Outlook

Pros

patent care hours and good work environment

Cons

limited hours and no room for growth

Viewing 478 - 480 of 2,637 Reviews

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