Does LensCrafters pay their employees well?

According to anonymously submitted Glassdoor reviews, LensCrafters employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at LensCrafters. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at LensCrafters?

36% of LensCrafters employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LensCrafters 2.5 out of 5 for work life balance, 2.7 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at LensCrafters?

Sales Associate (266) , Eyewear Consultant (181) , Licensed Optician (125) , Optician (123) , Lab Technician (110) , Store Market Manager (78) , General Manager (69) , Assistant Manager (67) , Eyecare Advisor (57) , Lab Manager (56) , Store Manager (55) , Retail Sales Associate (51) , Sales Supervisor (48) , Optometric Technician (45) , Team Lead (45)

What are the pros of working at LensCrafters according to real employee reviews?

"Pay was good for my area" ((in 172 reviews)); "Good benefits that even seem to include massage and therapy but it isn't totally clear when such benefits begin." ((in 159 reviews)); "The gift of sight program is a great for people that can not afford glasses." ((in 100 reviews)); "Flexible hours and store discount" ((in 80 reviews)); "Coworkers are great and nice" ((in 68 reviews))

What are the cons of working at LensCrafters according to real employee reviews?

"poor management and too competitive" ((in 147 reviews)); "Sometimes managers have had no optical experience and don't really understand how to relate to employees." ((in 87 reviews)); "Commission is low and only eligible when goal is met" ((in 64 reviews)); "Schedules are not out 2 weeks in advance which means there is NO work life balance." ((in 61 reviews)); "The store manager typically always has 38" ((in 16 reviews))

What are employees saying about LensCrafters layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about LensCrafters layoffs and their outlook for job security at LensCrafters in 2026.

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LensCrafters

Part of Luxottica

LensCrafters reviews

3.2

36% would recommend to a friend

(2,637 total reviews)

Alfonso Cerullo

37% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

2.8

Career opportunities

2.7

Culture & values

2.5

Work/Life balance

2.4

Senior management

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,637 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Jul 12, 2023

Outdated Optometry Office

Optometry technician

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, weekly paychecks, customer interaction, the doctors are cool.

Cons

Low level of autonomy, low pay, outdated administration system. Not much growth potential, no employee culture or recognition. No incentives.

1.0

Jul 12, 2023

Horrible company

Sales associate

Recommend

CEO approval

Business Outlook

Pros

The workers you work with will absolutely be the only people that understand you and how terribly the company treats their workers.

Cons

- They cut hours CONSTANTLY even knowing how little staffed some locations are (due to the HIGH turnover rate). - NPS never matches up since most customers base it off their general service from the whole store. - You could be a perfect candidate for growth in the company and train months for it and they will take it away from you the second your NPS is down. - Always adding new ways to do things and most of the time it's not even helpful. - They are INSANELY cheap, you have to put your life in danger to deliver cash to a bank, and they never have an IT person come to the store to fix any technology issues (you are expected to be IT and a mover), lastly they expect your store to get robbed every day and you have to suffer counting the frames in RFID. - The POS system Ciao! is super old and terribly made, as a UX/UI designer who studied it for years, there are so many design issues that it drove me crazy. Overall I will NEVER recommend this company to anyone retail wise, stick with corporate, it seems to be better from what I was told,

4.0

Jul 11, 2023

Great Company

Store market manager

Recommend

CEO approval

Business Outlook

Pros

Great Benefits and the chance to change peoples lives

Cons

Work life balance is becoming non existent

Viewing 460 - 462 of 2,637 Reviews

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