Does LensCrafters pay their employees well?

According to anonymously submitted Glassdoor reviews, LensCrafters employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at LensCrafters. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at LensCrafters?

36% of LensCrafters employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LensCrafters 2.5 out of 5 for work life balance, 2.7 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at LensCrafters?

Sales Associate (266) , Eyewear Consultant (181) , Licensed Optician (124) , Optician (123) , Lab Technician (110) , Store Market Manager (78) , General Manager (69) , Assistant Manager (67) , Eyecare Advisor (57) , Lab Manager (56) , Store Manager (55) , Retail Sales Associate (51) , Sales Supervisor (48) , Optometric Technician (45) , Team Lead (45)

What are the pros of working at LensCrafters according to real employee reviews?

"Decent scheduling options but not a good pay increase" ((in 163 reviews)); "Good benefits that even seem to include massage and therapy but it isn't totally clear when such benefits begin." ((in 157 reviews)); "The gift of sight program is a great for people that can not afford glasses." ((in 99 reviews)); "Flexible hours and store discount" ((in 83 reviews)); "Coworkers are great and nice" ((in 66 reviews))

What are the cons of working at LensCrafters according to real employee reviews?

"poor management and too competitive" ((in 147 reviews)); "Sometimes managers have had no optical experience and don't really understand how to relate to employees." ((in 89 reviews)); "Commission is low and only eligible when goal is met" ((in 64 reviews)); "Schedules are not out 2 weeks in advance which means there is NO work life balance." ((in 61 reviews)); "Poor training No real incentive to sell Lazy managers Repetitive" ((in 59 reviews))

What are employees saying about LensCrafters layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about LensCrafters layoffs and their outlook for job security at LensCrafters in 2026.

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LensCrafters

Part of Luxottica

LensCrafters reviews

3.2

36% would recommend to a friend

(2,636 total reviews)

Alfonso Cerullo

37% approve of CEO

39% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

2.8

Career opportunities

2.7

Culture & values

2.5

Work/Life balance

2.4

Senior management

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,636 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Servizi personali per i consumatori industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Jul 22, 2023

Not good opportunities for advancement

Optician

Recommend

CEO approval

Business Outlook

Pros

Many locations to choose from

Cons

Long hours and always understaffed

2.0

Jul 22, 2023

They are all over the place

General manager

Recommend

CEO approval

Business Outlook

Pros

Free glasses and eye exam every year

Cons

Leadership is all over the place. No one ever knows what is going on and each store has a different view as to what they think they should do. Their approach to everything is throw it at the wall and see what sticks. Operating system is abysmal. System is constantly lagging and running painfully slow which makes it hard to do your job on busy days. They've had the new app based OS for years and it still runs like that. Literally...no improvements. For a company that is worth half a trillion dollars, if not more, you'd think they would have their stuff together. Pay is not great for the work you do. The commission isn't any better. Limited hours most of the time but not always. You are seen as a number, not as a person. They want you to do training but there isn't any time so you just click through all the slides just to get the training done.

1.0

Jul 20, 2023

Not worth the stress

Manager

Recommend

CEO approval

Business Outlook

Pros

They counter offer if you try to leave

Cons

No work life balance, awful leadership and no support from regionals. Staff is miserable. Goals unrealistic.

Viewing 454 - 456 of 2,636 Reviews

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