Environment, culture, type of work - it's all awful. You are treated amazing during the recruitment process and provided with ambiguous descriptions for what you'll be doing- then once you accept- you start to see the ACTUAL nature of the day-to-day. I was lured in with the promise of a promotion and of course, just enough money to get my attention away from a terrific job I was happy at. The extra money IN NO WAY makes up for the TRULY AWFUL "benefits" you receive. Before I started I read the reviews here and thought it couldn't be THAT BAD - I assure you, it's worse. There isn't a choice of medical plans- it's the same exact AWFUL high deductible plan that is offered at two different providers, but the plan is the same. Basically, you pay a HUGE PREMIUM for coverage you aren't entitled to even use or access until you've met a GIANT HIGH DEDUCTIBLE. So for a family, this year, I will be $13,000 out of pocket before ANY benefits kick in - and even then it's 80% if its in network. It's almost useless insurance. None of my regular everyday prescriptions are covered by the insurance - so I pay 100% out of pocket cash for prescriptions each month. I am about $20,000 into health insurance for 2018 and I haven't seen any medical professionals at all under their plan. Now onto the environment. It's old, awful and feels like a prison or rat maze. If space, design or ambiance is important to you- this is nowhere near the company for you. The most comfortable place at my site is my car in the parking lot. Private offices are reserved for only the very highest levels of leadership so you are in an open bay. Everyone is on a headset all day talking so no matter what career level you are professionally, you'll be working in a terrible call center environment. And people have no shame - my "neighbor" clips his nails daily and lets it fly. ~cringe~ Sales people telecommute and work from home offices. Handfuls of people IN MY IMMEDIATE AREA telecommute. When I asked for a few days a month, I was told that it's not supported and people abuse it and those people are grandfathered. It's clear that *certain* people are afforded "perks" (it's a basic work/life family benefit these days) and promotions - and if you don't fit the mold, you're undesirable. Promotions are by who had been around the longest not on merit. There are no procedures or training materials in my area. It's a sink or swim mentality which means you show up, get a badge, they walk you around and people say hi and then you have to spend excruciating days trying to guess what to do, who to ask to ask about who you should ask, and what is expected of you. I am a mid to late career professional and have been at many workplaces across the country. I can say this has been the most awful because the reality differs so much from the promises during recruiting. The pace is outrageous. There is no way you can keep up with the volume and pace of work given to you. If you do, guess what? You get even more so now you're expected to do even more on a schedule that was already impossible. The expectation for volume and results is unsustainable. This isn't a place where I could ever see how anyone builds a career without stressing out so bad you're sacrificing your health.
