Glassdoor reviews

3.8

66% would recommend to a friend

(1,112 total reviews)
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Owen Humphries

84% approve of CEO

38% positive business outlook

Glassdoor has an employee rating of 3.8 out of 5 stars, based on 1,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.7 stars).

Reviews by job title

1K reviews
3.0
Sep 21, 2016

Lacking Internal Communication

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Tons of pros. Great people. Great Culture, snacks, flexibility with managers on work schedules. Fairness and mutual respect amongst employees.

Cons

Working in Customer Services/Success, it is a huge recurring problem that changes with the website's features are not communicated to us, the workforce that faces customers and salespeople and account managers. Customer Success members are held accountable to customers, prospects and the salespeople who manage those accounts. When changes in website profile usability are made (from the front-end and back-end) the changes are almost never communicated with us. We look like absolute fools to our customers, unable to answer questions, because we don't know if the changes made are bugs/glitches or intentional changes. Then we wait on an answer from Engineering, reducing our productivity.

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Glassdoor Response
9y
Hi - You are right, this is a problem. I'm going to ask Product to spearhead communicating better here. We can do better. I apologize for putting you in a tough spot. --robert
5.0
Sep 17, 2016

Be Part Of Something Wonderful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The best, hard working, dedicated people are the company's biggest plus. Perks? Yes, there are perks (free catered lunch, game room, instruments if you like to jam etc.) But, don't come here for just the perks. This is the San Francisco Bay Area. You can practically go shopping for perks and benefits package. But come here if you want to work with smart, hard working, driven people.

Cons

The only downside is that sometimes it feels like the company is growing too fast, However, this is on par for a company about to make the big next step. It's part of the challenge, and that's part if the excitement working here.

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Glassdoor Response
9y
Love the feedback and perspective. We're not slowing down now. In fact, we're just getting warmed up.
5.0
Sep 16, 2016

Overall a great company to work for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

An experienced and caring CEO. Unlimited vacation that is truly allowed. Overall very nice people. Listing "Free Lunch" sounds silly but even aside from the cost savings, the catering is very good and as a vegetarian I am always impressed with the variety of amazing food options. I'm also always amazed how others don't understand how truly awesome that is. Company culture is friendly and quite transparent. Amazing location that includes walking meetings on a trail by the water. A lot of opportunities to maintain work/life balance and improve yourself: fitness opportunities (yoga, crossfit, gym), speaker series, internal EQ training.

Cons

Start-up to larger company growing pains that are not uncommon: some veteran employees that are stuck in old ways or not up to increased standard of experience or quality work that new employees have. (Not to say there aren't a ton of amazing old employees too!) Broken processes, not enough heads in key areas (engineering and ops - wow the slow turnaround and backup is crazy), segmented departments or strange reporting organization/hierarchies that need restructuring. But none of this is uncommon at companies at this stage. Glassdoor, and our department, suffers at times from a very junior workforce that is not appreciative of what's before them. Lower morale seen in some recent reviews may be due to changes or restructuring that feels unfair, but part of me feels like you can't get better than Glassdoor in terms of a management team that's trying. Compensation for some positions feels a little low. Meetings, to our own fault really, are out of control. Booked over lunch usually. Maybe there's just too much to do. I suggest implementing an informal "No Meeting Fridays" company-wide. Many feel they get the most work done on these types of days.

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Glassdoor Response
9y
Thanks for your review. Specifically, I like the idea of "No Meeting Friday's." I was inspired when we had Arianna Huffington here and listening to her talk about balance. I'm talking with our leaders to figure out how we might bring some of this into our culture.
Viewing 826 - 828 of 1,112 Reviews

Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.