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      Glassdoor

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      Engaged Employer

      Glassdoor reviews

      3.8

      66% would recommend to a friend

      (1,112 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by demographic groups

      Glassdoor has an employee rating of 3.8 out of 5 stars, based on 1,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the IT (Information Technology) industry (3.7 stars).

      Reviews by job title

      1K reviews
      3.0
      Dec 29, 2016

      Just because you can doesn't mean you should..

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Love the people I work with, everyone on my team works really well together! I am excited to see where the company is headed.

      Cons

      There is a common english saying "Just because you can doesn't mean you should" meaning there are some things that you should not do even if you are able to do them. Just because you are knowledgable in the Glassdoor products and processes does not mean you should be a manager or leader. I will never doubt the manager that I have in their knowledge about Glassdoor, but as a leader they have very few leadership skills. Where are the surveys? quarterly, yearly reviews to give feedback on management? I have to submit self reviews, but you would think that getting feedback from a team about their leader would be imperative. I get nervous to do anything that is not how my manager thinks for fear of retaliation. I have had leaders in past jobs that I have learned so much from. I have adapted skill sets, learned about the company how I could move up in them, put together strategic plans to get to where I wanted to be, collaborated etc. I feel like the "black sheep" of my team. I am not sure if its because I speak out, but I am definitely targeted or spoken to in a way that my other teammates are not. I definitely don't feel supported in my role. It takes days to get a reply to an email and half the time you don't even know where your manager is to ask a question. Training? Wiki? Useless tools. The wiki is so unorganized and there are so many things in it that haven't been updated in years. It really grinds my gears when I ask a question and the reply I get is "Did you check the wiki?" Yes I have. I am coming to you for help because you are my leader and you are knowledgable but if you cant take the time to help me then why are you in management? I would love to get involved in adapting a better training program, I think its vital to an organization and I believe would lead a lot of people down a better path if they started with better tools and resources. Not only the tools and resources but how to use them in a more efficient way. You hired me for a reason and saw skill sets in me that would be a good asset to this organization and team, so when I come to your for help/ express my concerns that I may not be comprehending a task, I need a visual explanation on it or just need some more clarity, I shouldn't feel foolish for wanting to be more knowledgable in my role or for wanting to understand something better.

      avatar
      Glassdoor Response
      9y
      I appreciate your detailed feedback and I am sorry your ramping in your role has not met your expectations. We have several new managers in rolls across the organization and are working to provide better training for them across the organization. Based upon your feedback I would recommend you have a discussion with a more senior manager in your org or follow up with me directly so we can work to coach the particular manager in question. With respect to the Wiki as a resource I would agree that we moved much of the GTM org over to Soundwaves where we are updating training content and making it easier to find and utilize. We did hire you for a reason and we want to make sure you are successful in your role so please follow up with someone who can help address your situation.
      5.0
      Dec 13, 2016

      STILL in love with Glassdoor

      Sales director
      Recommend
      CEO approval
      Business Outlook

      Pros

      After 4.5 years at Glassdoor, I STILL think about how lucky I am to be part of such an amazing company. Why is it amazing? I am constantly reminded that I'm working towards our mission. We are helping people everywhere find the jobs and companies that they love. That means we're helping some negotiate their salaries - even the last $1 for an hour! That makes a huge difference in the lives of people. We are helping them master the interview process, and land their dream job. The reviews genuinely help people make a GOOD choices, and help companies make GOOD choices internally so they can always improve. I'm inspired by this everyday. Other than the mission, I believe the leaders are so strong. Robert inspires me every time I hear him talk. He's also very approachable at every level of the company. I've seen a sales rep talk to him in the lunch room about changing a small feature on our website - the next day, the problem is solved! I also think that our sales team and leaders are steeped in GRIT, and that is inspiring. I think that their are always going to be ups and downs in start-ups, change is the only constant, it will always be a roller coaster. But I am happy to be on this roller coaster with such fun and hardworking colleagues. I am always inspired by people who punch above their weight class and take on tasks far outside of their job description to help improve the company. From a woman's perspective; I've had two babies while being employed by Glassdoor, and I am so thankful by how supportive Glassdoor was for both. I was welcomed back to work after 12 weeks of fully paid maternity leave, and I was excited to be back. It's also nice to know that they really try to hire a lot of strong female leaders across the org.

      Cons

      I don't think any company can say that they are perfect, and we have all made our fair share of mistakes. I think Glassdoor tries to learn quickly from their mistakes and pivot or change as needed. We have hired so many smart and gung-ho people in the last year that it has been hard to get everyone up to speed quickly which I would say has caused some "growing pains". But I think we are now set up well to scale. I also think we could do a better job of creating career paths within certain roles across the org to ensure that we are striving to improve ourselves, and hang on to our best people. For example, creating salary bands, bumps, etc - especially for sales.

      avatar
      Glassdoor Response
      9y
      Thank you very much for your feedback and your leadership! To see people succeed and flourish and improve their careers while driving our mission is very rewarding and great to see that this still drives you after 4.5 years! Career progression and paths are an area we are working to focus in conjunction with HR and our functional departments as we move into the new year.
      3.0
      Dec 6, 2016

      Ready to Refocus

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      -My passionate, intelligent, and tenacious co-workers make every day not only bearable, but enjoyable. We’re able to laugh and support each other through the hard times while simultaneously celebrating our wins. Grateful for the long-lasting friendships that I’ve made and the camaraderie that is within GD culture. -I’ve been lucky enough to experience ample support via my personal development and growth; the change and expansion that we’ve been through has provided me with invaluable business and life lessons that I’ll take with me throughout my career -Robert frequently communicates with the org to ensure we’re all deeply emboldened by our mission and able to keep the long-term goals in mind. Recent feedback regarding unattainable quotas has been acknowledged and addressed with recent incentives to boost morale

      Cons

      -At the beginning of 2016, we embarked to become the number 1 jobs site in the world. What we didn’t prepare for was a complete restructure in our client services org and large pitfalls in our jobs product/performance that we still haven’t repaired. In turn, this has created significant hardships for the growth and CS team as they scramble to deliver recruitment ROI. -Extreme lack of communication between SOPS, new biz, growth, and client services has led to the development of processes and procedures that pit varying departments against each other. Cancellable deals, growth’s lack of knowledge with jobs, new biz setting false client expectations, implementation attempting to build custom employer brands, CS receiving training for branding conversations that growth is already having are all long-term problems we are currently fixing with band-aids. -Culture has shifted due to loss of key internal players that added energy and grit to the sales floor. Need to find new way to recognize those that not only perform via the numbers, but go above and beyond to add value to the culture and development of our teams and org as a whole. This will allow employees to grasp on to another purpose even when performance might be low. Due to recent internal changes, AE’s in MV are struggling to adjust to a new morale that is tainted by micromanagement and distrust, which is fostering an unproductive and anxious environment. AM’s needs are often overlooked or put off to prioritize bringing on new business and the lack of resources is impacting the ability to retain.

      avatar
      Glassdoor Response
      9y
      I love what you said about the employee's ability to not only pinpoint the problems, but to bring valuable solutions to the table. We've made a lot of changes with in Sales, many of those changes were focused on getting this right by the team. My door is alway open, and I really do want you to bring me your solutions. You made some really insightful points about recognition and I agree we need to do more of this. I'd love to hear your ideas. Feel free to reach out to me directly.
      Viewing 814 - 816 of 1,112 Reviews
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      Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.