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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      78% would recommend to a friend

      (19,238 total reviews)
      avatar

      Laurent Uberti

      84% approve of CEO

      71% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      3.7

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicazioni industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      Jan 27, 2012

      Lack of Communication

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule, Good people that work here.

      Cons

      Horrible communication with upper management and employees. Management keeps getting bonuses but tells Employees no raises in 4 years.

      4.0
      Jan 19, 2012

      Relaxed atmosphere. Good coaches and flexible schedule but conflicting expectations of employees.

      Call center credit card representatives
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relaxed atmosphere. Very casual dress code. Great training class. Good coaches. Very flexible hours/overtime available all the time. Lots of incentives for making bonuses. (e.g. adherence bonus) Not a sales job, just customer service.

      Cons

      *Since the client at the Sitel I worked for was a bank and we handled credit cards, there was a lot of information to learn (many times irrelevant to the job) and policies are constantly changing. (e.g. every time a new federal regulation is released, it effects how we do our job. It is almost like being retrained every couple of weeks, which is extremely frustrating. *Tons of statistics to meet. *Conflicting expectations of employees. *The quality team is constantly back and forth with either keeping your handle time on calls low or keeping your engagement high. Both stats effect your quality ranking and bonuses. So if you have a short call and meet your handle time goal then you're required to improve your quality or "customer experience", which in turn makes your handle time high. You can't win.

      3.0
      Jan 1, 2012

      Career starter

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sitel has a wonderful leadership development team, which supports the multitude of opportunities available.

      Cons

      Sitel needs to be fair when it comes to ages. Too much focus on the bottom line not enough of the employees.

      Viewing 19186 - 19188 of 19,238 Reviews
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      Glassdoor has 24,692 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.