• Benefits are minimal and do not reflect the workload or industry standards.
• Health insurance is barely functional—annual coverage is around IDR 9 million, which doesn’t even cover basic hospitalization. Despite using Allianz, the chosen package is impractical.
• Overtime is capped at 2 hours, which is unrealistic given that staff often work through the night without proper compensation.
• Client volume is extremely high, while staffing remains insufficient—leading to burnout.
• Several Managers lack technical and leadership competence, leaving Seniors overburdened and unsupported.
• Internal policies are rigid and punitive—minor infractions are met with disproportionate consequences, including frequent terminations without proper dialogue.
• Peer relationships are generally positive, but many Managers are demanding without offering real guidance or expertise.
• Office design uses a sky blue and dark blue color scheme, which feels emotionally cold and uninspiring—blue tones often evoke a sense of depression.
• The workspace is open-plan, but when everyone is present, there simply isn’t enough room—many employees struggle to find a proper seat.
• The office is cramped and lacks breathing space, making it uncomfortable during peak hours.
• Many chairs are broken or poorly maintained, which affects comfort and productivity.