great customer service, staff uninformed and disorganised - Lifeguard Virgin Active Employee Review

2.0
Aug 13, 2014
Recommend
CEO approval
Business Outlook

Pros

its great to meet people, if you want to advance its good as they support you in certain roles such as fitness instructors, the centres are generally very well maintained and looked after.

Cons

I didn't get my uniform for 2 months, pay was low compared to other leisure operators, machines in the gym took a long time to fix and was outdated, i got the feeling when i worked there that they didnt want guys on reception, i offered to work on reception to help them out when they were short but shrugged away from it even though i have worked on reception at 3 other companies. no staff socials for everyone was a very specific group of people that went out every weekend.

Explore other reviews about Virgin Active

5.0
Nov 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Great company with great service

Cons

Could use some improvements in some areas

4.0
Sep 30, 2025
Recommend
CEO approval
Business Outlook

Pros

You able to triple your basic salary if you work hard

Cons

Long working hours including working on weekends and holidays

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