Verisure

I hated lying to customers all the time - Customer Service Representative Verisure Employee Review

1.0

Nov 27, 2023

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I liked my team and people I worked with at the beginning but we all became jaded because of what we had to do.

Cons

I had to lie to customers all the time. Promise them things I knew would not happen. Everyone has the same issues which is bad customer support and issues with the system. We had numerous customers ringing up all the time complaining about issues not being fixed. I was told to lie to them and promise them it would be fixed. I knew it never would. I felt so awful doing this and especially lying to people who were very scared and needed security.

Verisure Response

Thank you for sharing your feedback. We uphold a strict code of conduct that emphasises honesty and integrity in all our interactions. If you encounter instances where you feel these values are not being upheld, we urge you to reach out to your HR Business Partner (HRBP) immediately. Your well-being and adherence to our ethical standards are of utmost importance to us, and we're here to support you. We're committed to fostering a culture where employees feel empowered to raise concerns and act with integrity. Thank you.

I hated lying to customers all the time - Customer Service Representative Verisure Employee Review

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