Pros
As a researcher I come to discover that Uber has a lousy customer service related to the partners. Uber Support team is very narrow minded since I have personally witnessed drivers being treated with disdain as the best way for Uber to “allegedly” support their riders. I long for the day when no one would want to drive for Uber anymore unless Uber shows respect and add to the values to their partners. Drivers are the faces that riders see not the $55 Billion team sitting in the crystal tower with more lawyers than the American Bar Association. Not being honest with the drivers/partners is sending a message from corporate that this is how the game is played, therefore the driver passes this subtitle along to the rider and oftentimes unconsciously. For example Uber claims in a document published on January 30, 2015 that drivers will be charged 20% for UberX and 28% UberXL request and an additional $1 safe ride fee. Those fee seemed to have been acceptable but after April 12, 2015 Uber started charging more without notice.
Cons
Uber office workers treat drivers with disdain. Drivers are being treated as a number. Even unruly and drunk Riders are given options to rate drivers. Uber's Owners are very arongant
