Pros
It was a fun collaborative team environment at first, high energy and they gave us a sense that we were going to be able to contribute to something great. We were encouraged to add the human element in our customer service communications and we felt appreciated. This company has alot of moxy and they can make tough decisions.
Cons
Like I said, it was a fun collaborative team environment at first, then they started to pull back on the responsibilities they first gave the customer service team members. They started adding unnecessary layers of micromanagers to the CSR Team, training began to get more mucky and then it happened. Next, they outsourced the CSR team to a temporary agency (we were employees of Uber at first) Outsourcing customer service to other countries. While I appreciate the moxy the company has, the management roles are given to people with no real experience in alot instances before they are given a team to lead. This can be good in ti infuse youth and energy into a organization but if you don't infuse some people with experience, wisdom and leadership you get a real unprofessional look on many levels of the business. Overall I learned alot about the company. I respected some things but overall I have a indifferent opinion of the company. Again they have some serious guts and they have to have that to be who they are and do what they do. But unfortunately the company has lost its soul, and way too quickly.
