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      Decent pay but not worth it for most - Inbound Customer Service Representative TP Employee Review

      2.0
      Aug 3, 2014
      Inbound customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pays 12 bucks an hour to take calls, which isn't too shabby. New office furniture and new computers. Training taught us to actually care about member needs.

      Cons

      The management is mostly incompetent. Lots of infighting, backbiting, and nepotism. You're never moving up unless you are personal friends with your bosses. They had tons of meetings, too, and never trust a business with that many meetings every day. To be fair, a few managers do work hard and care about their employees, but they are the minority. The call volume is absolutely gargantuan. Prepare for upwards of 100 calls per day, maybe less if you have an angry caller who spends 45 minutes yelling in your ear. The management also didn't tell us until after training that they were going to put us on a sales quota and would outright fire us if we didn't match up. Nuts to that! They even tried to "motivate" us to work harder with cheap plastic trinkets.

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      TP Response
      7y
      Your concern is very alarming. We are sorry to know about this and we would like to make it up to you. Kindly share this with us via http://bit.ly/TPHR-newform in order for us to conduct an investigation. Thank you.

      Explore other reviews about TP

      5.0
      Jun 24, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      We have a fantastic team of supervisors that have our back when needed. We have a great team of agents.

      Cons

      Some days calls can be back to back with no time to breathe

      3.0
      Jun 16, 2026
      Customer service expert i
      Recommend
      CEO approval
      Business Outlook

      Pros

      For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

      Cons

      Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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