Pros
Found some friends there. EVERYBODY can get a job there. Training is like being back to school and paid.
Cons
Pretty much everything else. The supervisors don't do their jobs, nobody is honest with you. Our so called "trainer" was more busy flirting with female coworkers (or even harassing them) than actually helping us with our problems. Personal favors are given to some people. Everybody is treated different. The building was infested with bed bugs, which was denied by HR permanently. We found bed bugs several times and were told we don't know how they look. Health insurance is pricy and the worst I've ever seen. Pay is just above minimum wage in some projects. No paid vacation, no paid holidays. You are monitored constantly and threatened to be fired. The turnover is ridiculous. They hire TONS of people before Christmas and fire them right after the holidays. My position let me manage my time quite flexible, that's the only reason I stayed for almost a year. And that just was because I got treated different from others, because I was hard to replace. A normal csr would have been fired at eight of their so called "points". A quarter point for showing up late, two for a missed shift. I had over twenty sometimes... DO NOT WORK FOR THIS COMPANY.