The most miserable job I have ever had. - Trainer TP Employee Review

1.0
Jul 16, 2013
Recommend
CEO approval
Business Outlook

Pros

The only requirement for getting hired is a pulse and a clean drug test. This means if you are in transition, have just recently moved, or lost a job unexpectedly, you can work here for minimum wage to at least make something. It was a diverse place, I'll give it that. I haven't seen as many people with disabilities (including visual impairments), and trans* folks in the workplace in such force of numbers, ever. So, props to them for whatever outreach or accommodations they make. They do offer healthcare. It's not great, but they don't make it a hassle. And it's pricey.

Cons

You are a number and unless you manage to get hired as a trainer or management, you have no identity or incentive to contribute. You follow the script or procedure and take the lumps for missing one of a million little things. HR issues are difficult to resolve, but automated tracking will always catch your mistakes - meaning, the company is never wrong and you often are. You are fired after a certain number of infractions. Some infractions (clocking in late because your computer is frozen, for example - and good luck getting HR to reverse that) cost a quarter point, some cost up to 2 whole points. You have 8 points until your canned. Think a life meter like a video game. Resources are challenging to get. I had to bring my own pens and paper. As a trainer, I had to sneak into other departments to steal paper clips and markers for use in my department. I had a curriculum to copy and prepare and no official access to a copy machine. I literally had to hustle copies. I have to assume that there's some incentive for management not to spend money (maybe it comes out of their bonus?) and it keeps the actual implementation of work from having any quality or consistency. It's not unlike prison, and the breakroom feels like a prison yard. I saw management enforce rules unfairly and unequally, and target specific people (read: people of color) for their clothes and style in ways that I read as racist. In addition, I saw women being treated poorly as well. This is a job of last resort, so none of that surprises me, but steel your nerves for a really shitty environment.

Explore other reviews about TP

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

My group of supervisors and our manager work really well together. The upside of this company is the ability to work from home and the support you are given is better than most places I have worked.

Cons

this can only be said for my project as we do not always have a clear path of what the upper management is looking for us to do

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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