HELL ON EARTH - Customer Service Agent TP Employee Review

1.0
Nov 1, 2012
Recommend
CEO approval
Business Outlook

Pros

Have met some really nice people

Cons

Terrible training given for a most complex campaign - ie E.ON Billing & Payments Feels like a concentration camp No prospects Job does not reflect the salary at all !!! I doubt the cleaners are on a minimum wage ! Very unprofessional Managament Very dis-organized Basically I've had two weeks training, been on the call floor 4 days and since day one felt I did not know the system at all, nor did I feel I was given enough background/training. I would never have believed after just 2 and a half weeks I'd HATE THE PLACE. I've been tempted to read up and study my training notes from home at night but for £6.19 an hour I REFUSE ! A terrible terrible place and Company to work.

Explore other reviews about TP

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote positions available, work from home, interview process great training, schedule options, Daily Pay

Cons

No cons at this time with 9 months of employment.

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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