could be better, could be worse - Retail Sales Representative T-Mobile Employee Review

3.0
Aug 20, 2008
Recommend
CEO approval
Business Outlook

Pros

benefits-a lot of vacation time, great phone plan, medical coverage. enjoy reading the forums where employees can read other employees' opinions, but it is hard to find (on one voice somewhere?) everyone I work with is fabulous.

Cons

communication of changes is really lacking, pay is decreasing dramatically, launch dates get postponed 90% of the time, making changes to mirror other carriers in relation to the added fees, too many metrics. glad to see there is cross-channel experiences, but wonder if it is going to do anything. there should be real hands on trainings for new products, have to figure it out yourself

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5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

very good benefits and pay

Cons

company changing to ai first

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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