Pros
Great benefits. Half price phones, $15 all inclusive rates plans for phones, health insurance package, they even offer pet insurance! Training program is good and you're paid for it. My coach in training was an excellent teacher and an overall nice person to work for.
Cons
Once you get through training, sales are the only thing that matter. You are required to keep your calls under 7 minutes long, even if the problem is not resolved. My coach wanted us to upsell twice on EVERY call, even if the customer was upset with their bill and was clearly not trying to buy anything more. I got cussed out on a daily basis. Co-workers who did make the sales quota either did not remove services customers had asked them to or would add services without the proper permission. After one bad call where I had to remove about $45 worth of services, my coach threatened me with my job. And that's when I quit. This job is not worth the stress and is just a waste of time. Don't bother.