Pros
Lots of benefits - medical, 13th and 14th month pay, choice pot (20K annual allowance for all employees to encourage work-life balance e.g. hotel reservations, flight tickets, medicine, gym membership, workout apparels, etc.) Performance bonus and salary increase annually Annual Leave - 17 days VL for employees less than 10years, 15 days sick leave (convertible to cash every January), and 5 days emergency leave Easy to request for leaves, though this still depends on your manager Hybrid set-up (2 days mandatory in the office) Since it is a BPO and multinational company, you get to work with plenty of foreign stakeholders.
Cons
Busy month-end activities where overtime is expected (though this is common for finance departments even in other companies) Cost-cutting (depends on which department you are in), therefore automation is encouraged which could also mean downsizing Annual salary increase is low and even if you are promoted, increase is still low (around 8-10% only) Base salary compared to other BPO companies is relatively low. Promotion takes time - each employee has a 4-year window in their current role before they can be promoted. You can be promoted within 1-2 years if you have an exceptional talent or skill, or if you are a lead's favorite.